Thank you for visiting the HONG KONG HP Store
Thank you for visiting the HONG KONG HP Store
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo
Plus enjoy trade-in and data transfer services available only at our 6 stores
* T&Cs apply.
Trade-in Service only available in HP Stores. Terms and conditions apply.
No more worries on how to move the data to new notebook from old one. We provide free data transfer service.
We will help you to install Windows and basic software such as browsers and drivers. You can use the computer anywhere and anytime.
Limited warranty always stops customers upgrading laptop or replacing the parts such as HDD or RAM. We specially provide free hardware replacement service which HP Specialist will help to replace the parts with third-party parts you provide. It will not affect your warranty and repair service.
Visit our HPremium privilege counter to enjoy exclusive convenience of our service at any time.
You can send messages/ photos/ videos to HP Specialist through WhatsApp directly if you have any problem when using HP products.
Our specialists provide comprehensive diagnostic methods to identify and solve the problem.
During warranty period, you may bring your computer for repairment to HP Store by reservation. We will provide free delivery service to our repair center. (HP Store/Online Store Customers only).
During repairment, we provide laptop rental service for your daily use (1 week – 1 month based on your need).
If you come across any issues when using our devices, you can send messages/ photos/ videos to the repair specialist through WhatsApp directly.
Address:
No. 263, 2/F, Wan Chai Computer Center (MTR Exit A4), 130 Hennessy Road, Wan Chai
Business hours: Mon-Sun 11:00-20:00
Phone: (852) 3704 7100
E-mail: wanchai@hpdirect.com.hk
Address:
254-256, 2/F, Pioneer Centre, 750, Nathan Road, Prince
Business hours: Mon-Sun 11:00-20:00
Phone: (852) 3105 9796
E-mail: prince_edward@hpdirect.com.hk
Address:
Shop 16B-17, 1/F, Golden Computer Centre, Sham Shui Po, Kowloon, Hong Kong
Business hours: Mon-Sun 12:00-20:30
Phone: (852) 9131 7010
Address:
Shop No.7, Level 5, APM,
Millennium City 5
Business hours: Mon-Sun 11:00-20:00
Phone: (852) 3565 6062
Address:
Shop 601A, Level 6, New Town Plaza,
18 Sha Tin Centre St, Sha Tin
Business hours: Mon-Sun 11:00-21:00
Phone: (852) 9181 6389
Services cannot be used in conjunction with other offers/ promotions, discounted/promotion priced items will not be eligible. Services are only eligible for regular purchases of Spectre, Envy, Pavilion, HP Essential, OMEN by HP series personal notebook computers. Services are limited to customers who purchase from HP Hong Kong Official Store or HP Hong Kong online store. Services are only available on presentation of the original receipt and phone reservation at HP Official Store Hotline for appointment.
1. Trade-in service is limited to personal notebook computers, and the service is only applicable in physical store. The offer is subject to the relevant terms and conditions. Please check with the in-store staff for details.
2. Data transfer service must be redeemed within 30 days after purchase. Data access may not exceed 10 GB. HP shall not be liable for any errors or omissions resulting from the use or the inability to use of service. Please see here for details.
3. Free hard disk upgrade service must be redeemed within 30 days after purchase. HP will only assist in installation process. HP shall not be responsible or liable for any operation or quality issue of third party parts of any kind.
4. For details of 10-day money back guarantee service, in order to process your refund, customer must contact our customer service representative at 8100 3081 within 10 days from the date of purchase. The product will be checked by HP Hong Kong Service Center to confirm that the product quality does not meet the production standard. Your refund will be process if it is confirmed to be defective. See https://www.hp.com/hk-en/shop/returns for details.
5. For details of HP WHATSAPP hotline, please check with the HP store staff.
6. The notebook computer repair and consignment service is limited to the notebook computer within warranty period. HP and its partners only play the role of consignment in repairing consignment services. If the product is lost during the consignment process, we will only be responsible for compensating the current market value of the lost item and will not be responsible for other losses. There is possibility that the data in the computer may lose due to maintenance or stolen by third party. You should consider backing up, storing or deleting relevant information. HP and its partners are not responsible for any loss or misappropriation of electronic product memory.
7. Please call our service hotline 8100-3081 for the notebook rental service 8. For details of HP WHATSAPP hotline, please check with the HP store staff. In case of any disputes over the above services and terms, the decision of HP and its partners shall be final.
- Customers can exchange their old keyboard or mouse of any brand for the HP 235 Wireless Keyboard and Mouse Set (1Y4D0AA#UUF) at a discounted price of HK$99 at HP stores (price: HK$279)
- Sets are limited, first come first served.
- Event promotion starts from now until 30/4/2024.
- Each HP store has a limit of 30 sets, please ask the store staff for details
- In this TRADE-IN event, each customer can only enjoy the redemption discount of one set of products at most.
- In case of any dispute, HP INC HONG KONG LIMITED reserves the right of final decision.
Arc, Arria, Celeron, Cyclone, eASIC, Intel Ethernet, Intel,the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Evo, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel RealSense, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries.
For extended warranty within the warranty period carepack service needs to be purchased at the time of purchase of the computer or within 90 days after the date of purchase. The extended warranty after the warranty period carepack service is only applicable to the selected printer model, and your printer must be purchased 90 or 30 days before the service expires. Subject to the relevant terms and services, please call HP sales hotline 81003081 for details.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com
The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle
In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors
Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.
Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.
HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited
Mon-Fri 8.30am - 5.30pm
(exc. Public Holidays)
Live product demo