Browse by topic


Shipping & Delivery

When will I receive my order?

Your order will be delivered according to the Delivery Date upon order confirmation. However, due to a market wide shortage or limited stocks, we may not be able to deliver your order within 14 working days.

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of Hong Kong?

Currently, we do not ship to addresses outside of Hong Kong.

What are your shipping rates?

Free local urban area delivery on all purchase of HK$500/ transaction or more. for Ma Wan, discovery bay, and some outlying lsland, additional shipping rate is applied , for details, please contact 8100 3081 for assistance.

Ordering supplies and accessories over HKD250, enjoy locker delivery service for free

Track Your Orders

How do I check the status of my orders?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

In case you have an further enquiries, please feel free to call our hotline 8100 3081 or email to cs@hpdirect.com.hk for assistance.

Browse by topic


Credit Card

Currently we accept MasterCard and Visa. We do not accept debit cards.

Credit Cards (Visa / MasterCard) - full payment

Credit Cards (Visa and MasterCard) - for order over HKD5000 only, 12-month installment payment for Hang Seng only card holder is required to make appointment and visit Redemption Center in person, for enquiry, please contact us by cs@hpdirect.com.hk

Bank-in Transfer

Hang Seng Bank
Account Name: APAC Solution Corporation Limited
Account Number: 228-769816-883
(Remark: Upon payment, please keep the ORIGINCAL copy of receipt and notify HPDIRECT.COM.HK by 8100 3081 or cs@hpdirect.com.hk. HPDIRECT.COM.HK will collect the receipt as proof of payment)


We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:


For this option to be available upon checkout, please ensure you are logged in via Google or Apple account on your device, and have payment cards linked to your account.

Cancellations and Refunds

Browse by topic
Browse by topic

Cancellations and Refunds

Change or Cancel An Order

How do I cancel my order?

Orders cannot be canceled once they are confirmed.

Browse by topic

Security & Privacy

Store Security

Is the HPDIRECT.COM.HK secure?

COM.HK is dedicated to providing you with a secure and private shopping experience. We safeguard your information using standard SSL (Secure Socket Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information. The transaction related information on HPDIRECT.COM.HK Store is 128-bit encrypted and support “Verified by Visa” and “MasterCard SecureCode”.

Personal Information Privacy

How does HPDIRECT.COM.HK treat my personal information?

Any personal information you provide to HPDIRECT.COM.HK during your visit to the online store is managed by HPDIRECT.COM.HK and held in the strictest of confidence. We do not give or sell any of this information to outside organizations. If you have further security concerns or feel more comfortable ordering by phone, please call us at 8100 3081. See HPDIRECT.COM.HK's Privacy Statement for more details https://www.hpshopping.hk/en/privacy.

Back to topic

Order & Confirmation

Browse by topic
Browse by topic

Order & Confirmation

How To Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. If you choose "Click & Collect", click "Check" to find the Pickup Store near you. Select the Address and click "Proceed To Checkout" to place your order.

5. Complete your name, phone number and email address.

  • For registered customers, please log in to proceed. For new customers, please tick “Create account” and fill in password.

6. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Browse by topic


About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment or instalments. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

2. View your cart and select pick up in Selected HP shop or home delivery under "Shipping option". If delivery is available for your location, proceed to checkout.

3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.

4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.

When will I be charged?

For full payment, you will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not change often, if it does, our customer sales representative will contact you to follow up and do the price adjustment.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, pre-orders are delivered on the listed Release Date.

Delivery to certain special location may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your HP Online Store Account and select My Account.

Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.

Please check our Cancellations & Refunds FAQ for more information.

Browse by topic

HP Care Pack

HP Care Pack Services for HP Products

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions.: For more information on HP Care Pack’s term & conditions, please go to http://h20560.www2.hp.com/portal/site/cpc?ac.admitted=1316392608397.2043657423.1959898185

Browse by topic

Contact Us

Contact Details

E-Mail to HP Online Store
For new product purchase or queries of your existing order email to cs@hpdirect.com.hk
For Feedback & Complaints email to

Call HP Online Store
For home customers: 8100 3081
For business customers: 8100 3082

Browse by topic

Store Locator

Visit an HP Shop Near You

Experience the technology of HP products and services first-hand.

Learn more at your nearest HP Shop https://www.hp.com/hk-en/shop/storefinder

Compare Products
Select Store
Contact Us




HP employees: Report website issues