HP Device as a Service

Product images are for illustration purposes only, product availability and colors may vary by country.

HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

1. HP DaaS includes hardware, repair services, and analytics components and may include financing. HP DaaS requirements may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
2. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR.  privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements.
3. For full system requirements, please visit www.hpdaas.com/requirements. The HP Chromebox Enterprise G2, HP Chromebook Enterprise 14A G5, and HP Chromebook Enterprise x360 14E G1 are currently available as a service via HP DaaS.
4. Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/carepack.
5. Payment solutions may be available through HP Integrated Financial Solutions endorsed finance partners, subject to country location, credit approval, and other restrictions. Not all services or offers may be available and not all customers may qualify. HP Integrated Financial Solutions’ partners may change or cancel program at any time without notice.
6. HP DaaS+ requirements may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location.  HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product. Payment solutions may be available through HP Integrated Financial Solutions endorsed finance partners, subject to country location, credit approval, and other restrictions. Not all services or offers may be available and not all customers may qualify. HP Integrated Financial Solutions’ partners may change or cancel program at any time without notice.
7. Home Delivery requires Customer email approval from Customer Account Executive (e.g. Procurement lead, or CIO) in which:  Customer approves devices being delivered to their employees’ home addresses and in what countries home deliveries will occur. Customer accepts multiple invoices for the multiple individual orders placed in a month. Customer agrees to complete the Home Delivery order template for all home orders ongoing. This service cannot be selected with Inside Delivery, Campus Delivery, Consolidated Delivery, Unpacking and Waste Removal, Customized Pallet Delivery, Special Equipment Delivery, and Day/Time Delivery. HP and its Partners will use applicable security controls to protect the Personally Identifiable Information (PII) data it stores for the purposes of delivering the services ordered. Each party shall comply with their respective obligations under applicable data protection legislation. HP does not intend to have access to PII of customer in providing services. To the extent HP has access to customer PII stored on a system or device of customer, such access will likely be incidental, and customer will remain the data controller of customer PII at all times. HP will use any PII to which it has access strictly for purposes of delivering the services ordered. Customer is responsible for the security of its proprietary and confidential information, including PII. For access to the HP Privacy Statement please visit HP Privacy Statement. Tracking and proof of delivery ship, track and provide proof of delivery (defined by date and time stamp) to the recipient’s email address included on Customer’s order. The Home Delivery Service is available in 48 countries worldwide. Non-metro delivery locations are available in some locations. Please consult with your HP Representative for more information.
8. Advanced Unit Exchange includes remote troubleshooting, next business day response, and repair and return. HP provides remote troubleshooting to customers (as a second line of support, after the end user worked with their own IT team) during regular business hours, generally 8-5pm. Service levels and response times may vary depending on your geographic location. Restrictions and limitations apply.
9. Modular services are sold separately and are optional services that can be added to the core HP DaaS+ Hybrid Service to tailor the solution.
10. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR. privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. Nexthink is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. Nexthink follows stringent GDPR privacy regulations and is ISO9001, 9001, 20000, 22301, 27001, 27017, 27018; SOC 1, 2 and 3 certified. Internet access with connection to TechPulse portal is required. For full system requirements, please visit the Nexthink system requirements (https://docs.nexthink.com/Experience/latest/installation-and-configuration).