HP Care Pack

Extended protection for PCs

No matter what happens, an HP Care Pack lets you focus on what matters.

Find my Care Pack

Find my Care Pack

Protect your investment 

You can’t predict the future. But PC protection lets you plan for it.

Fast, flexible repairs

Our tech experts can do in-person pickups and repairs for quick and easy service.

Full coverage, full stop

Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.

Mishap management

Sometimes, things just happen. Accidental Damage Protection keeps devices safe from the unexpected.1

Expert support, 24/7

If you run into a tech problem, we’ll get you the help you need — any time, any day (or night).

What’s covered

What’s covered

  • Phone & chat support

    • Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems
    • Available 7 days a week
  • Fast pickups & returns

    • Prepaid shipping label and box provided free-of-charge
    • Average turnaround time of 3 to 5 business days
  • On-site repairs

    • In-person service from HP technicians at your home or office within three business days
    • Next-business-day service available in some areas
    • Optional upgrade
  • Accidental damage protection

    • No-cost device repair or replacement in the event of drops and falls, spills, electrical surges1
    • Optional upgrade2


In-warranty coverage

Comprehensive device protection with enhanced coverage options.

  • Available in 2- and 3-year plans
  • Eligible for Accidental Damage Protection1
  • Eligible for money back guarantee if service goes unused3
Post-warranty coverage

Extended device protection after your base warranty expires.

  • Available for 1 year extension
  • Only extends factory warranty
  • Not eligible for upgrades or bundling

Find my Care Pack

How it works

Start using your HP Care Pack in 5 easy steps.


See what Care Pack options are available for your device.

Find my Care Pack


If you purchased your Care Pack through us, you’re already registered. If not, you can register.

Register now

Contact an HP tech expert

Our team of experts is available 24/7 to help you get to the bottom of any device issues you may have.

Schedule repair service

If we can’t fix your issue, we’ll find a good time for in-home service or convenient device pick-up.

Get repair or replacement

We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.4

Customer ratings and reviews

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started


Accidental damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident coverage includes non-internal liquid spills in or on the product, drops, falls, collisions and electrical surge. Accidental Damage Protection does NOT COVER theft, fire, loss, normal wear, consumables and intentional acts of damage or exclusions as details in the “Service Limitations”.

2 Optional coverage upgrade available with 2- or 3-year Standard Care Pack purchase.

3 Limited time offer. Offer valid on select purchases with 3-year Care Pack plans made during rebate promotional period for eligible HP personal productivity. Terms and Qualifying information above. Sales tax not refundable.

4 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

5 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)