Consumer support services Consumer support services

HP Care Pack

Extended protection for PCs

No matter what happens, an HP Care Pack lets you focus on what matters.

Find my Care Pack

Find my Care Pack

Protect your investment 

You can’t predict the future. But PC protection lets you plan for it.
Fast, flexible repairs

Our tech experts can do in-person pickups and repairs for quick and easy service.
Extended coverage, full stop

Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.
Expert support

If you run into a tech problem, we’ll get you the help you need.

What’s covered

What’s covered

  • Phone & chat support
    • Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems
    • Available 5 days a week

  • Fast pickups & returns
    • Prepaid shipping label and box provided free-of-charge
    • Average turnaround time of 3 to 5 business days

  • Original HP Parts & Expertise
    • HP certified technicians will repair your device with 100% genuine HP parts
    • No hidden fees – even if we need to replace your entire device

Plans

In-warranty coverage

Comprehensive device protection with enhanced coverage options.
Post-warranty coverage

Extended device protection after your base warranty expires.

Find my Care Pack

How it works

Start using your HP Care Pack in 5 easy steps.
Purchase

See what Care Pack options are available for your device.

Find my Care Pack
Register

If you purchased your Care Pack through us, you’re already registered.
Contact an HP tech expert

Our team of experts is available to help you get to the bottom of any device issues you may have.
Schedule repair service

If we can’t fix your issue, we’ll find a good time for convenient device pick-up.
Get repair or replacement

We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.1

Customer ratings and reviews

It has saved me money.

Set your mind free with a Care Pack. You just never know when you will need it. Great service.

Verified customer
Living rural, this is great insurance.

Having factory repair available, at a very affordable price, gives me great peace of mind.

Verified customer
Price point for the service is excellent.

I purchased my first care pack a year ago. My laptop crashed and after much troubleshooting, I had to send in for repair. Due to a part shortage, HP offered to replace my laptop with one of equivalent price.

Verified customer
Better safe than sorry

Bought this for my new Envy. So many things can happen while traveling, so I gave myself added peace of mind and purchased accidental coverage.

Verified customer
Great service

I was so happy with the warranty service that I had received, I wanted to continue the protection.

Verified customer
Worth the Price

So many times in the past I either had to pay big money to get a computer repaired or ended up buying a new one. This protection eliminates either of those options.

Verified customer

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started

Disclaimers

1 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

2 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)