Accessibility at HP Canada

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is important to Ontario and HP as well. About 1.85 million people in Ontario have a disability – that is one in seven people. Over the next 20 years as people grow older, the number of people with a disability will rise to one in five Ontarians. The AODA is legislation designed to make Ontario barrier-free to people with disabilities by 2025.

The Customer Service Standard is the first of five standards that will help lead the way to an accessible Ontario by 2025. People, businesses and other organizations that provide goods or services to the public or to other businesses or organizations in Ontario (“providers”) - no matter where that business is located in the world - have legal obligations under the standard.

This standard is aimed at making their customer service operations accessible to people with disabilities and HP has complied with this standard by the deadline of January 1, 2012. The standard applies to all people or organizations, both public and private, that provides goods or services either directly to the public or to other businesses or organizations and has one or more employees in Ontario.

For more details on AODA, why it is important, and some helpful links that explain more about the related standards, see this document: AODA Overview (PDF, 170KB)

The following sections on this page provide information about Accessibility at HP Canada, customer service and accessibility policies, posting of temporary service disruption, accessing service and providing feedback, AODA training, requests for AODA documentation in alternative format, and the HP Canada Customer Service Plan.