Acceptable Products
Does HP accept all printing supplies?
HP accepts nearly every Original HP cartridge and Samsung toner cartridge for recycling. View our complete list of non-returnable supplies before returning your supplies.
Can I recycle non-HP cartridges through HP?
Currently, HP Planet Partners accepts only Original HP cartridges and Samsung toner cartridges for recycling. To return other brands, please check with the cartridge manufacturer for recycling information.
Can I recycle hardware and other electronics through HP?
Yes, HP has a convenient and safe recycling service for computers, printers and other IT equipment. For more information visit HP recycling page.
Can I return HP Latex and DeisgnJet cartridges and printheads to HP?
Yes, HP Latex and DesignJet cartridges and printheads are collected under HP Planet Partner Program. Please make sure these are packed properly in bags or boxes or put in HP recycling bin. Do not include any supplies listed under non-returnable list.
Can I retrieve an item that I mistakenly sent to HP to be recycled?
Sometimes, printing supplies which are not at end of life or other objects with value are inadvertently sent to the HP Planet Partners program. These materials are not tracked and cannot be returned.
How do I return full, unopened cartridges?
The best approach is to return your cartridges to wherever you initially purchased them to see if you could receive a refund. At this time we do not offer a return program for unused cartridges, however we are happy to recycle them using the standard process.