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- 0800 854 848
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- +64 9884 8600
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HP Price Match &
Price Guarantee
With HP Price Match and Price Guarantee, you can be confident that you're getting the best possible deal both before and after purchasing
Price Guarantee (After Purchase)
If the product you buy from the HP Online Store drops in price within the next 21 days of placing your order, we'll refund you the difference.
Call 0800 854 848 Email UsHow It Works
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Step 2
Provide a screenshot of the HP Online Store product page with the reduced price and the time and date the screenshot was taken.
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Step 3
Our friendly order support team will verify the price difference.
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Step 4
Once validated, you will be refunded on the price difference within 5-10 business days.
Frequent Asked Questions
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Does Price Guarantee apply to other retailers?
No, Price Guarantee only applies to products purchased from the HP NZ Online Store.
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Does Price Guarantee apply only to products with the same model numbers?
Yes, the product model numbers (SKUs) must be identical in order to apply Price Guarantee. This applies to all categories of products, including Laptops, Desktops, Printers, Monitors and Accessories.
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Is Price Guarantee applied before or after a purchase is made?
Price Guarantee is applied before a purchase is made. Be sure to have the link or details you’ve found of the lower price on HP NZ Online Store ready for your Price Match inquiry.
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Are there any exclusions to Price Guarantee?
The following exclusions apply:
• Minimum refund value must be $10.00 or greater
• Maximum order value of $5,000.00 or less (inclusive of GST)
• Price reductions must occur within 21 days after the initial order was placed
• Products must be purchased on or after 1 Aug 2023
The following does not apply:
• Third-party promotions, paid membership/ loyalty programs
• Wholesale or commercial quantities
• Coupon codes or vouchers (e.g. eBay, Amazon, etc.)
• Out of stock products
• Trade-in promotions
• Shipping charges
• Pricing errors
• Bundle offers -
How will I be refunded if I have purchased using a third-party finance provider, eg. PayPal?
The funds will be credited to your account with the third-party finance provider. If you have any questions about this, please contact the third-party finance provider.
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Can I apply a coupon after Price Guarantee is applied?
No, you cannot apply coupons on top of a Price Guarantee offer. Prices after applying Price Guarantee are final.
Price Match (Before Purchase)
If you find a lower-priced HP product "in stock" advertised online or an HP competitor equivalent we will match the lower advertised price.
Call 0800 854 848 Email UsHow It Works
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Step 1
Check that the product you want to Price Match is in stock on both the HP Online Store and the other retailer.
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Step 3
Our friendly sales agent will verify the prices and attend to your inquiry.
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Step 4
Once prices have been validated, you will receive instructions on how you can purchase your HP product at the matched price!
Frequent Asked Questions
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How does Price Match work with other retailers?
HP NZ Online Store will match any digitally advertised nationally-recognised retailers for prices on identical products, excluding display models and refurbished units.
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Who will HP price match?
HP will match a new personal device from recognised brands and retailers that is in-stock on their respective New Zealand websites. The product must share the same key features and specifications with an HP PC from hp.com/nz-en/shop, including but not limited to:
• Operating system
• Memory
• Hard disk drive capacity
• Graphics solution (i.e. GPU)
• Screen Size and Resolution
• Touch capability
• Processor
• Warranty
Please note that the price being matched must include delivery fee.
Who will HP Store Price Match?
• Lenovo New Zealand
• Dell New Zealand
Nationally recognised HP Retailers:
• Harvey Norman New Zealand
• Noel Leeming New Zealand
• Warehouse Stationery New Zealand
• PB Tech New Zealand
• JB Hi-Fi New Zealand
• The Warehouse New Zealand -
Is Price Match applied before or after a purchase is made?
Price Match is applied before a purchase is made. Be sure to have the link or details you’ve found of the lower price from a nationally-recognised retailer (advertised online) ready for your Price Match inquiry.
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Are there any exclusions to Price Match?
The following exclusions apply:
• Each Price Match request can only be made for one (1) product at a time
• The products compared must both be available and in stock at the time of inquiry on both HP Online Store and the nationally-recognised retailer’s store
• Only products with ‘Price Match Available’ tagging are eligible
• Price Match requests can only be completed using ‘Bank Transfer’ payment method.
The following products from HP Online Store are eligible:
• Regular-pricing products
• Products part of seasonal sales and coupon offers
The following products from other nationally-recognised retailers are eligible:
• Regular-pricing products
• Products part of seasonal sales and coupon offers
The following products from other nationally-recognised retailers are not eligible:
• Special/customised/bespoke/commercial/bulk orders
• Contract-pricing offers for select customer segments
• Private member/club/affiliate discount programs
• Trade-in value, or offers on trade-in products
• “Free with purchase” offers
• Offers with financing
• Out of stock products
• Clearance products
• Pricing errors
• Parallel imports -
Are shipping charges included in the Price Match calculations?
No, shipping charges are not included. Price Match only applies to the product price alone.
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Can I apply a coupon after Price Match is applied?
No, you cannot apply coupons on top of a Price Match offer. Prices after applying Price Match are final.
Price Guarantee (After Purchase)
If the product you buy from the HP Online Store drops in price within the next 21 days of placing your order, we'll refund you the difference.
Call 0800 854 848 Email UsHow It Works
-
Step 2
Provide a screenshot of the HP Online Store product page with the reduced price and the time and date the screenshot was taken.
-
Step 3
Our friendly order support team will verify the price difference.
-
Step 4
Once validated, you will be refunded on the price difference within 5-10 business days.
Frequent Asked Questions
-
Does Price Guarantee apply to other retailers?
No, Price Guarantee only applies to products purchased from the HP NZ Online Store.
-
Does Price Guarantee apply only to products with the same model numbers?
Yes, the product model numbers (SKUs) must be identical in order to apply Price Guarantee. This applies to all categories of products, including Laptops, Desktops, Printers, Monitors and Accessories.
-
Is Price Guarantee applied before or after a purchase is made?
Price Guarantee is applied before a purchase is made. Be sure to have the link or details you’ve found of the lower price on HP NZ Online Store ready for your Price Match inquiry.
-
Are there any exclusions to Price Guarantee?
The following exclusions apply:
• Minimum refund value must be $10.00 or greater
• Maximum order value of $5,000.00 or less (inclusive of GST)
• Price reductions must occur within 21 days after the initial order was placed
• Products must be purchased on or after 1 Aug 2023
The following does not apply:
• Third-party promotions, paid membership/ loyalty programs
• Wholesale or commercial quantities
• Coupon codes or vouchers (e.g. eBay, Amazon, etc.)
• Out of stock products
• Trade-in promotions
• Shipping charges
• Pricing errors
• Bundle offers -
How will I be refunded if I have purchased using a third-party finance provider, eg. PayPal?
The funds will be credited to your account with the third-party finance provider. If you have any questions about this, please contact the third-party finance provider.
-
Can I apply a coupon after Price Guarantee is applied?
No, you cannot apply coupons on top of a Price Guarantee offer. Prices after applying Price Guarantee are final.
Products purchased through this store are sold and fulfilled by Ingram Micro (NZ) LTD
CONTACT US
Call us
- Sales
- 0800 854 848
- Technical support
- +64 9884 8600
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Chat with us
- Our specialist are here to help
- Live chat
Mon-Fri 9.00am - 6.00pm
(exc. Public Holidays)
Submit feedback
We value your opinion!