Choose from three flexible options:
An industry-first service unmatched by any PC OEM
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before5 with virtually no employee involvement – even if the PC won’t boot.4
Device Life Extension
Extend the life of aging devices by upgrading performance and addressing the most common issues that impede employee and IT productivity through the HP Device Life Extension Service.7
Maximize your IT investment
Maximize your IT investment
Stretch your IT budget by increasing the longevity of devices, enabling you to defer refresh costs without compromising performance.
Ease the IT workload
Ease the IT workload
Improve computing experiences by letting HP proactively mitigate device performance issues and extend the support for your fleet.
Reduce the impact of your fleet
Reduce the impact of your fleet
Contribute to your sustainability goals by maximizing the usable lifespan of IT assets, thereby reducing your computing carbon footprint.8
Extra coverage for the unexpected9
Supplement your support with custom options that enable your anywhere workforce.
Accidental Damage Protection
Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.
Defective Media Retention
Maintain control of your sensitive data. Keep your hard drive if it is defective and requires replacement while under warranty.10
Travel Support
Provide device support in 90+ countries around the globe when employees are traveling on business.
Battery Replacement
Timely battery replacement when the original PC battery is failing with two convenient methods for replacement - offsite or onsite.
Asset Disposition
Repurpose or recycle end-of-use IT devices from any vendor.
Peripheral Care Pack
Add additional coverage to up to 6 accessories that attach to your hardware to support your work environment from anywhere.
HP Priority Services
Enhance enterprise IT performance with premium global support from HP experts working with your IT staff to address technology challenges, so you quickly get back to business.
Footnotes and disclaimers
The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.
HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
Certain products may be eligible for a Post Warranty Support Service. Such Support Service must be purchased and registered as follows: No earlier than ninety (90) days prior to expiration of the original product warranty or previously purchased Support Service and no later than thirty (30) days following expiration of the product warranty or previously purchased Support Service. Only one Post Warranty Support Service can be purchased and registered on the same product at the same time. Post Warranty Support Service begins upon the later of expiration of the original product warranty, expiration of previous support coverage, or the Support Service purchase date, as applicable, and terminates upon completion of the specified number of years of service purchased. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 7/23/2024 compared to the top 5 PC OEMs according to IDC per 24CQ1 IDC PC WW Final Market Share Static Dashboard by HP PS Market Analysis and Planning.
Remote reimaging of the PC depends on the customer having a standard image on the PC, not custom imaging; the HP-authorized support provider will make a best effort to reimage the standard image, but not a custom image
For remote control and access via Out-of-band Remote Control, the remote device must be capable of powering on and have an Internet connection.
Out-of-band diagnostics and remediation is available in North America (which includes the US and Canada), and the EU as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support, HP Premium Support or HP Premium+ Support. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product. Check with your HP authorized sales rep for availability.
Out-of-band Remote Connect is available as a license in varying term lengths and is vendor-agnostic for any PCs that are Intel® vPro® Enterprise and Intel® AMT enabled. Includes and requires Workforce Experience Platform Starter to administer and manage the software solution. Available in US, Canada and EU from HP representatives or HP-authorized resellers. HP Sure Recover and Out-of-band Remote Connect are not compatible. HP commercial platforms beginning with the EliteBook X G2x series forward are expected to be compatible.
WXP Starter is included with HP Out-of-band Remote Connect and WXP Starter or paid WXP tiers are required to administer and manage the software solution. The HP Insights agent is required and is a telemetry and analytics app that provides critical data around devices and applications, is not sold as a standalone service and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to the portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. Purchase of any HP Insights agent-enabled service necessitates enabling software to run on each device. HP Services Scan is provided through Windows Update on select HP hardware and will check entitlement on each hardware device to determine if an enabled service has been purchased and will download applicable software automatically. To disable this feature, please follow the instructions at http://www.hpdaas.com/requirements.
Sold separately or as an additional option. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
If Defective Media Retention is purchased, defective drives will be retained by the customer.
Travel Care Pack coverage requires the purchase of an HP Essential, HP Premium or HP Premium+ Support Service and is available with select HP Notebooks, Desktops and Workstations in countries where the hardware is available for purchase.