HP Anti-Counterfeit and Fraud (ACF) Program HP Anti-Counterfeit and Fraud (ACF) Program

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HP helps protect you from fake printing supplies

Get tips on how to avoid counterfeit ink and toner cartridges

HP helps protect you from fake printing supplies
Get tips on how to avoid counterfeit ink and toner cartridges

Check the labels holographic features:

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

 

The ink droplets Ink drop or toner buckets Toner bucket transform into shield icons Shield icon when the box is tilted front to back.

The word “ORIGINAL” ORIGINAL and small “hp” logo HP logo appears and disappears when the box is tilted.

Validate via QR code

Simply scan the label’s QR code with your smartphone to validate your product.

Watch video

Check the labels holographic features:

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

 

The ink droplets Ink drop or toner buckets Toner bucket transform into shield icons Shield icon when the box is tilted front to back.

The word “ORIGINAL” ORIGINAL and small “hp” logo HP logo appears and disappears when the box is tilted.

Validate via QR code

Simply scan the label’s QR code with your smartphone to validate your product.

Watch video

Look for the HP logo or QR code on the back of the toner kit (depending on packaging version).

Look for the HP logo on the cap.

Make sure the tamper-proof seal is intact.

Check the HP Toner Reload Kit packaging for the holographic security label.

Check the labels holographic features:

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s security label, which may still be valid in some markets.

 

The ink droplets Ink drop or toner buckets Toner bucket transform into shield icons Shield icon when the box is tilted front to back.

The word “ORIGINAL” ORIGINAL and small “hp” logo HP logo appears and disappears when the box is tilted.

Validate via QR code

Simply scan the label’s QR code with your smartphone to validate your product.

Watch video

Request for a Customer Delivery Inspection (CDI)

For mid-to-large-sized deliveries of HP printing supplies, customers can request a free on-site check.

Request for a Customer Delivery Inspection (CDI)
For mid-to-large-sized deliveries of HP printing supplies, customers can request a free on-site check.

Contact us

Customer Delivery Inspection Guide

Make sure it’s Original HP Cartridges

Your business productivity and office environment matter. HP designs toner cartridges to be easy to use, dependable, secure, and part of a closed-loop economy.

Anti-counterfeit tender tips

ACF Buying Guide

Quality

Original HP Toner Cartridges are built for reliable, consistent results. Make your work stand out from the rest with professional prints.

Sustainability

Partner with HP to keep cartridges out of landfills. With free and easy recycling in more than 60 countries worldwide.1

Learn

Indoor air quality

Original HP Toner Cartridges meet eco-label emission criteria2 and are designed and tested with your health in mind.

Security

We engineer our cartridges to provide an added layer of security with tamper-resistant and secure cartridge chips.3

Learn

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Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or (“reman”) remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

 

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

 

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it even when you’re unsure it’s counterfeit product. For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities. For large shipments, use our Customer Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

 

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.

 

Downloads

ACF Buying Guide

Get straightforward tips

on how to avoid falling victim to

counterfeiting.

Download

ACF Tender Tips

Download a handy checklist

to avoid counterfeit cartridges

when procuring via a tender.

Download

CDI User Guide

See how HP’s free Customer

Delivery Inspection (CDI)

service works.

Download

ACF Info Sheet

Read up on essential tips and

steps to spot potentially

counterfeit cartridges.

Download

Videos

ACF Intro Video

See how counterfeit cartridges

can come with serious risks for

users.

View

ACF Program Overview

See how HP is taking action against counterfeiting to protect our partners and customers.

View

ACF Video Tutorials

Get the gist of important ACF topics in just 1 to 2 minutes:

How to check the HP security label

How HP’s free CDI inspection service works

What is a CPPA?

How to safely buy original HP supplies 

How to purchase safely in tenders (coming soon)

 

Disclaimers

  1. Program availability varies. See hp.com/hprecycle.
  2. An HP printing system consists of HP printer, paper and Original HP supplies.  Blue Angel DE-UZ 219 emissions criteria or earlier versions applicable when printing system launched.
  3. HP office-class printing systems are select Enterprise and Managed devices with FutureSmart firmware 4.5 and up, Pro devices, LaserJet models 200 and up, with respective Original HP Toner, PageWide and Ink Cartridges. Does not include HP integrated printhead cartridges. Digital supply-chain tracking, hardware, chips and packaging security features vary locally by SKU. See hp.com/cartridgesecurity.