Perform FAQ

Frequently Asked Questions

Q1) What is Perform?

A1) Perform maintains an optimal set of system drivers, BIOS and firmware to get the best performance from your Next Gen AI PC with a 40-60 TOPS NPU. For example, the performance assistant will automatically work in the background of your system and ensure you have the best-known configuration with little to no downtime or interruptions. 

Q2) How does Perform optimize my laptop?

A2) The tool automatically updates your Next Gen AI PC with tested and compatible core PC firmware, drivers and BIOS to give you the best-known configuration available for you. 

Q3) Is there a fee attached using Perform?

A3) No, there is no purchase necessary to use Perform on your Next Gen AI PC.  Once enrolled in Perform, you will benefit from automatic configuration updates.

Q4) How do I enroll in the Perform tool?

A4) You can enroll in Perform when setting up and registering your new PC. When setting up your PC, you will need to create or sign in to your HP account.  From there, you will allow HP to maintain your device with the best-known configuration and settings, enrolling in the Perform updates. 

 

If you don’t enroll in Perform during registration, you can also enroll through the HP AI Companion app and enrolling in the Perform tab.  

Q5) Can I see what Perform is doing to my laptop?

A5)  Yes. You will receive notifications within the AI Companion app when it applies the latest best-known configuration to your PC. You can also review a dashboard of your most recent updates in the Perform tab of the app.

Q6) What do I do if I have trouble with the Perform tool?

A6) If you need help with the Perform tool, please contact HP Support at this link for further troubleshooting assistance. 

Q7) Can I un-enroll from Perform?

A7) Yes, you can unenroll from Perform at any time through the HP AI Companion app. 

Q8) How is HP using your data for Perform?

A8) As part of our Privacy Statement, HP collects key information about your system’s performance and communicates it to the cloud. HP uses this data to determine which drivers, software, and BIOS files are available for your PC.  The Perform assistant will automatically inform your PC to obtain the best configuration files to download and install – providing an optimal PC experience.

Data Collection Notice

Device Data Collection and Usage Notice

HP collects and analyzes information about your device(s). This data, sometimes called diagnostic or telemetry data, is used in several ways to provide you with a seamless and customized experience. Sharing information about your device(s) helps HP improve the performance and operation of HP products, solutions, services, and support. We use this data as feedback to help innovate new products, features, and services for our customers. Your device information allows us to provide alerts, timely firmware & software updates, and warranty support. With your permission, information about your device(s) also enables us to give you relevant and personalized experiences through in-app offers and advertisements.
 
Applications or HP Services with account management, device management, gaming, security, or multimedia features may use additional functional data necessary to provide services or functionality. Functional data is separate from information about your device(s). Functional data includes application settings, feature usage, and other information related to specific applications or components. With your permission, HP can use aggregated functional data, or "analytics”, to gain insights into the most important features and how users interact with specific applications. Sharing functional data with HP allows us to drive meaningful improvements and new features for your products.
 
This notice describes the data collection and usage along with your privacy choices.  This supplemental notice supports the HP Privacy Statement, which can be found here.(www.hp.com/privacy)

Data Collection

Device data

  • HP provides you with choices regarding optional data HP may collect, as noted in the purposes of use section below.
  • Device Data, which includes diagnostic and telemetry data, is used in several ways to provide you with feature functionality and a seamless experience.

Purposes of Use

 

As explained in the HP Privacy Statement, HP only uses your personal data for specific purposes. Examples of how we use device data include:

  • Customer Experience: At HP, we are dedicated to delivering the best customer experience to you. We use information about your device to provide services, offer customizations, enhance performance, and detect and fix problems.
  • Product Support & Improvement: HP uses information about your device to drive improvements, resulting in better performance and enhancements to current and future HP products. This data helps us identify issues in specific configurations of settings and applications and patch them quickly so that you can get the most out of your device.

Data Minimization and Retention

We will keep personal data for no longer than is necessary for the purposes for which it was collected, and then we will securely delete or destroy it.

Security

HP uses the best information security practices and controls to secure your personal data. Both security and privacy are embedded throughout our design and development processes. HP uses technical measures like encryption to protect your device information and functional data. We follow the principle of least privileged access to ensure that your personal data can only be accessed on a need-to-know basis.

Managing Your Personal Data

HP knows and respects that your personal data belongs to you. We want to make sure you control how your data is used. We work to be transparent about our data usage and provide the information you need to make informed choices. To withdraw your consent at any time, go to your privacy settings.  HP presents a user interface to allow you to manage your privacy settings.  Otherwise, HP will not collect your data.  Examples include the HP Privacy Settings application and HP AI Companion.

Perform Data Categories

Categories
Description
Device Identification

Device Identification data provides context for other Device Health data, including the serial number, product ID, Platform ID, and model name. It also includes general information about the data such as the date and time it was processed, the data provider name and version, and the country where the device was registered.
Battery

Battery data provides information, including the number of batteries installed, the number of charge cycles the battery has had since manufacture, the voltage, current, and temperature of the battery, the manufacturer and serial number of the battery, and the battery charge and discharge rates.
BIOS and BIOS Sensor

BIOS data includes the release date and version of the BIOS and embedded controller, error status, firmware version, and whether virtualization technology, hyperthreading, integrated video, multiprocessor, and turbo mode are enabled.
Disk and Memory

Physical data elements include the disk manufacturer, model, and serial number, the physical disk size, the type (for example, hard disk drive, HDD), and attributes such as the number of partitions, sectors, cylinders, heads, and tracks.
Driver Crash

Driver crash data provides information in the event of a crash, including when the crash occurred, a Windows bug check code that describes what happened, and information about which driver and which memory areas were most likely involved.
HP Image

HP Image data provides information about the current state of the HP image including the image ID, install date and time, release date, and image version.
Network

Network data provides information about the network adapter and connection, including the name, and current connection status (for example, if the network is up or down, if it is running tests, etc.). It also includes the signal strength, transmission and receiving rate, and whether WiFi encryption is currently used.
Operating System

Operating system data is obtained from Windows. It includes the OS name, version, locale, and time zone.
Other Device Data

This includes information about the device in general, connection points like ports, and device states.

 

General device data includes the device’s name, manufacturer, model, manufacture date, number of processors, and their names.

 

Slot data provides information about the physical connection points, including ports, motherboard slots and peripherals, and proprietary connection points. This includes slot names, their current usage (available, in use, etc.), and their status.

 

State data includes whether the device is running on battery, network connection status (Internet, Network, or None), number of network connections and errors, time since last boot up, and CPU and memory usage percentage. This also incorporates aggregate data monitored over a user’s session, which includes minimum, maximum, and average CPU and RAM usage, the percentage of time the machine was connected to the internet, and the percentage of time the machine was running on battery.
Screen

Screen data provides information on what kinds of displays are used and the specific graphics information for each.

Graphics data applies to each display used and includes whether the graphics controller is detected, the memory size of the graphics adapter, the driver version, the current resolution, and the refresh rate.
Windows

Update data includes information such as the update ID, suggested download priority (Low, Normal, High), minimum and maximum download size, type (Software or Driver), and the Microsoft Security Response Center severity rating (Critical, Important, Moderate, Low), status (Installed, Downloaded, Not Downloaded.