Remote problem diagnosis and support
Onsite hardware support- next business day
Replacement parts and materials included
Coverage for all HP branded components
HP 5 year Next Business Day LaserJet M402 Hardware Support
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
We’ll be there the next business day
HP provides next business day, onsite replacement of your failed hardware unit, if the problem can't be resolved remotely.
Offers easy-to-purchase, easy-to-use onsite hardware repair service for your HP product.
Increase the return on your HP hardware investments. The longer the service plan you choose, the more reliable support you can expect from HP.
Purchasing HP Care Pack service with HP product reduces total cost of ownership.
HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
Support you can count on
Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line – or at your door
Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
|Support type||Onsite repair|
|Coverage window||Standard workdays - 9 hours|
|Response Time||Next business day response|
|Service method||Onsite repair|
|Warranty coverage||In warranty|
|Place of service||Onsite|
-  Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.