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Delivery

Shipping & Delivery

When will I receive my order?

Provided that your ordered item is in stock it will usually take 7 business days to deliver your order to you after is has been processed and payment is received and cleared.


To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.


Please remember that all our deliveries will require a signature.

Do you ship orders outside of India?

Currently, we do not ship to addresses outside of India.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

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Payment

Credit Card

We accept Visa, MasterCard, Diners and American Express credit cards & Net Banking from more than 50 banks. All International cards are accepted. Delivery address should be within India.

Interest-Free EMI

Terms and Conditions

  1. No cost EMI available on 6 months and 9 month tenures, on selected laptops/printers.
  2. EMI won’t get auto cancelled. Customer needs to reach out to the respective issuing bank for EMI cancellation.
  3. No Cost EMI & Cashback (if any) is only applicable on a single item in the cart.

Cards not eligible for No cost EMI-Online:

  1. Diners Card
  2. AMEX Cards
  3. Amazon or any co-branded Card
  4. Corporate cards
  5. Cards issued in the name of a Company
  6. International Cards
  7. Premium Cards
  8. Any other card not mentioned in the list
  9. below.

Cards eligible for No cost EMI- Online:

  1. Axis Bank
  2. HDFC CC
  3. SBI
  4. Citi Bank
  5. HSBC Bank
  6. ICICI Bank
  7. IndusInd Bank
  8. Kotak Bank
  9. RBL Bank
  10. Yes Bank
  11. Bank Of Baroda
  12. Standard Chartered bank
  13. ICICI DC
  14. Axis DC
  15. HDFC DC

Phone Order

You can place the order at our HP Shopping Call Centre at 1800 180 1810 and the order will be completed once you login & provide your payment details.

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Cancellations and Refunds

Change or Cancel An Order

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 180 1810 to cancel an order. A cancellation fee of 5% of the order value will be applicable.

Refunds

All refunds against order cancellations after adjusting the cancellation charges, will be routed through the original payment process such as payment gateway CC Avenue or banks in case of EMI offers. However if there is any change in order and the differential amount if any to be refunded may be sent through a cheque payment at the discretion of HP

Returns Policy

How do I return my order?

If the shipment was also initiated at the time of cancellation request, an additional charge of 2% of the order value or Rs.200/- (Rupees Two Hundred only) whichever is higher will be charged in addition to the cancellation charges of 5% of the order value.

Damaged Item & Replacement

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Damaged Item & Replacement

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support . For specific technical support numbers, please visit https://www8.hp.com/in/en/contact-hp/contact.html

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

  • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
  • For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may call our HP Shopping Call Centre on 1800 180 1810 & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

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Pre-order

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.


Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.


2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.


3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.


4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.


When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.


What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.


Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.


Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.


Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, delivery dates for pre-order are usually between 4-6 weeks. It may vary depending on the product. The delivery date will be mentioned on the product page and checkout page


Delivery to certain postal codes may take longer.


Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.


What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.


If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.


Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.


Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.


When changing the shipping address, please make sure your payment method and billing address are up to date.


To change your shipping address, login to your HP Online Store Account and select My Account.


Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.


Please check our Cancellations & Refunds FAQ for more information.

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Security & Privacy

Store Security

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

Personal Information Privacy

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9am to 6:00 p.m (Monday to Saturday, not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order. Credit card numbers are used only for payment processing and fraud protection and they are not retained for any other purposes.

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Contact Us

Contact Details

e-Mail to HP Online Store
For new product purchase or quries of your existing order email to in.contact@hp.com
For Feedback & Complaints email to opsmanager@hp.com

Call HP Online Store
For home customers: 1-(800)-108-4747
For business customers: 1-(800)-108-4746

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Visit an HP Shop Near You

Experience the technology of HP products and services first-hand.

Learn more at your nearest HP Shop https://www.hpworldstores.in/

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