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  • Remote problem diagnosis and support

  • Next business day[1] onsite hardware support

  • Replacement parts and materials included

  • Formal escalation procedures and management

  • Access to electronic support information and tools

  • HP remote system access and support

1 year onsite warranty extension for near warranty expiring product for HP Desktop

In stock
SKU
U5864PE

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day[1] Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it—so you can get back to work.

We’ll be there the next business day[1]

In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1]

Support you can count on

Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line - or at your door

Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.

Specifications
More Information
Sku
Sku U5864PE
Filters
Duration 1 year
Coverage window Standard workdays - 9 hours
Support type Onsite repair
Response Time Next business day response
Core Features
Additional information excludes external monitor
Service method Onsite repair
Warranty coverage Post warranty
Place of service Onsite
Rated 4 out of 5 by from Repair backup plan Good to have a repair backup plan on a business machine. Was simply to get and install.
Date published: 2020-11-29
Rated 4 out of 5 by from Extended Service Contract There should be multi-year extended service contracts after the original warranty expires.
Date published: 2020-10-23
Rated 1 out of 5 by from Recommended by HPs own app then not honored [This review was collected as part of a promotion.] The HP Support Assistant, which must exist merely to support HP’s balance sheet like Instant Ink, recommended this for me, as my warranty had recently ended. A no-brainer right? I purchased an upgraded version from the recommendation, with next business day on site service, and provided my serial number. That’s easy! Right? A few days later the “shipped” status said the details of the CarePaq had been emailed to me. Not so, and I’ve still never seen it nor a CarePaq number for my purchase. But not to worry, the support folks can look that up. Which they did. The CarePaq I bought, solely at the recommendation of HP’s own software, approved on HP’s own web site is — you guessed it!! — not valid and won’t be honored. It seems I bought the extension outside of a 30 day window following the expiration of the original warranty. But didn’t you know this, HP? Obviously, since you can tell me it’s not valid now that I have a service issue. Cute. I mean, my credit card was valid and certainly honored at the time I used it to give money to HP for apparently no reason. That’s more than I can say for HP’s promise to deliver something, anything really, now that I actually need it. Shame on you people. This is downright theft.
Date published: 2021-02-18
Rated 1 out of 5 by from Deeply Disappointed in Customer Care. I am so disappointed. I just spent 1 hour and 2 minutes getting bounced from department to department to answer a silly question. I have a case # 5059102419. Two of the 6 technicians were helpful and supportive. The others just passed me along - ending up at the Care Pack Registration gulag email which is full.
Date published: 2020-12-29
Rated 1 out of 5 by from Horrible process Can't use it! We bought business Care Packs, register them, and waited 6 weeks - only to have them NEVER show up as registered. We are working with the Care Pack escalations team now to fix. What a hassle!!! They should register the product for you at the time of purchase.
Date published: 2020-08-13
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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

  • [1] Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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