HP Anti-Counterfeit and Fraud (ACF) Program HP Anti-Counterfeit and Fraud (ACF) Program

Report online

HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP cartridge?

Validate using the security label.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Not sure if you have an Original HP or Samsung cartridge?

Validate using the security label.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Not sure if you have an Original HP Toner Reload Kit?

Validate your HP LaserJet Tank Toner Reload Kit by checking these features.

Look for the HP logo laser-etched on the toner kit.

Look for the HP logo
on the cap.

Make sure the tamper-proof seal is intact.

Check the HP Toner Reload Kit packaging for the holographic security label.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

ACF Buying Guide

CDI Brochure

Request for a Customer Delivery Inspection (CDI)

For mid- to large-sized deliveries of HP printing supplies, customers can
request a free on-site check.

Contact us

Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks
and threats.

Fakes threaten

Fakes threaten

  • + Your printer

    Avoid print quality problems that are 1.6 times more likely when using non-HP toner cartridges.1

  • + Your reputation

    Businesses should be concerned about indoor air quality. Original HP toner cartridges are designed and tested to help protect your customers and employees from exposure to elevated levels of volatile organic compounds (VOCs).2

  • + Your workspace

    Original HP toner cartridges can help you be confident your HP printing system3 will perform within eco-label emission guidelines.

  • + Our environment

    Over 70% of non-HP toner cartridges end up in landfills.4

Make sure it’s Original HP cartridges

Quality

PRECISION OUTPUT, PAGE AFTER PAGE

Sustainability

DESIGNED WITH THE PLANET IN MIND

Indoor air quality

MEETS ECO-LABEL EMISSION CRITERIA7

Security

ENGINEERED FOR SECURITY

Find and buy original hp cartridges

Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or (“reman”) remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

 

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

 

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit. For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities. For large shipments, use our Counterfeit Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.

How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

  1. Visually check the security label
  2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

Disclaimers

Product images are for illustration purposes only, product availability and colors may vary by country.

  1. 2019 APJ Market Strategies International study, commissioned by HP. Results based on 851 HP monochrome and 845 HP color LaserJet users who have used both Original HP and non-HP toner cartridges, of whom 442 (mono) and 423 (color) experienced problems with non-HP cartridges. See http://www.escalent.co/hp/APJ-Customer2019.pdf
  2. Dec 2017 WKI Blue Angel Indoor Air Quality compliance study commissioned by HP. The study tested 4 New Build Compatible toner cartridge brands sold as substitutes for HP LaserJet Pro MFP M425dn with cartridge 280A. The tests were carried out in compliance with Blue Angel labelling of office equipment in accordance with RAL-UZ-205. For details, http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-1981ENW
  3. An HP printing system consists of HP printer, HP paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions applicable when printing system launched.
  4. InfoTrends, July 2018 Asia Pacific Supplies Recycling study, commissioned by HP. Findings are based on average results of interviews with 45 remanufacturers, 22 NBC manufacturers, 12 refillers, and 11 resellers in China, India, Australia, S. Korea, Indonesia and Thailand. For details, see www.hp.com/go/AP-2018InfoTrends
  5. Nov 2018 SpencerLab Monochrome Reliability study, commissioned by HP, compared Original HP cartridges with seven brands of non-HP cartridges for HP LaserJet Pro 400 M401 and Pro P1102 printers, HP 80A and 88A cartridges. See www.spencerlab.com/reports/HPReliability-APJ-2018NB.pdf.
  6. 82% of Original HP ink cartridges contain between 45-70% recycled content. 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content. Does not include toner bottles, ink bottles, and other products not listed. See www.hp.com/go/recycledcontent for list.
  7. An HP printing system consists of HP printer, paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions of criteria applicable when printing system launched
  8. HP Office-class printing systems include Enterprise-class devices with FutureSmart firmware 4.5 or above, Pro-class devices, and their respective Original HP toner, PageWide, and ink cartridges. Does not include HP integrated printhead ink cartridges. See https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-8438ENW and hp.com/go/SuppliesSecurityClaims