HP Care Pack

Extended protection for PCs

No matter what happens, an HP Care Pack lets you focus on what matters.

Find my Care Pack

Find my Care Pack

Protect your investment 

You can’t predict the future. But PC protection lets you plan for it.

Fast, flexible repairs

Our tech experts can do in-person pickups and repairs for quick and easy service.

Extended coverage, full stop

Repairs, parts and labor, even device replacements — it’s all covered by your Care Pack.

Expert support

If you run into a tech problem, we’ll get you the help you need.

What’s covered

What’s covered

  • Phone & chat support

    • Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems
    • Available 5 days a week
  • Fast pickups & returns

    • Prepaid shipping label and box provided free-of-charge
    • Average turnaround time of 3 to 5 business days
  • Original HP Parts & Expertise

    • HP certified technicians will repair your device with 100% genuine HP parts
    • No hidden fees – even if we need to replace your entire device


In-warranty coverage

Comprehensive device protection with enhanced coverage options.

Post-warranty coverage

Extended device protection after your base warranty expires.

Find my Care Pack

How it works

Start using your HP Care Pack in 5 easy steps.


See what Care Pack options are available for your device.

Find my Care Pack


If you purchased your Care Pack through us, you’re already registered.

Contact an HP tech expert

Our team of experts is available to help you get to the bottom of any device issues you may have.

Schedule repair service

If we can’t fix your issue, we’ll find a good time for convenient device pick-up.

Get repair or replacement

We use only 100% genuine HP replacement parts. If we can’t repair your device, we’ll replace it for free.1

Customer ratings and reviews

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started


1 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

2 A copy of each original invoice/receipt or “HP Care Pack Services - Receipt for Payment.” The name on the invoice must match the name on the claim form. See rebate form for complete details.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)