Remote problem diagnosis and support
Repair at HP designated repair center
Labor, replacement parts, and materials included
Four to seven business days standard turnaround time (may vary by geographic location)
Defective Media Retention
HP 3 year Return for Repair Hardware Support w/Defective Media Retention for Notebooks
When your PC is experiencing a problem, you want it fixed. With HP Return to Depot with Defective Media Retention, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. And when dealing with defective storage media, you maintain control of your sensitive data.
HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
Reliable, lower-cost alternative to onsite support
For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
Keep control of what matters
The HP Defective Media Retention option is ideal if you need to control and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.
|Support type||Return to depot|
|Coverage window||Standard workdays - 9 hours|
|Response Time||Repaired within 3-7 business days|
|Additional information||Excludes external monitor|
|Service method||Depot repair|
|Warranty coverage||In warranty|
|Logistics options||Customer carry-in or shipment|
|Place of service||Offsite|
-  Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.