Consumer support services Consumer support services

Manage my services 

HP Care Pack

Extended protection for printers

All-in-one printer support from those who know your device best.

Find my Care Pack

Login

Find my Care Pack

Protect your investment 

An enhanced coverage plan can get you out all kinds of jams.
Convenient assistance

Having device issues? Experts are here 7 days a week to help solve your tech problems.1
Fast, free replacements

If we can’t fix your printer, we’ll try to replace it by the next business day.
No hidden fees

Parts and labor, replacements, even return shipping — it’s all covered by your Care Pack.
Optional extra coverage

Additional protection for mobile printers is available for purchase.

What’s covered

What’s covered

  • Remote tech support
    • Expert help with identifying and resolving problems like paper jams, wi-fi connectivity issues, blotched/faded documents, and other issues
    • Available 7 days a week

  • Fast exchanges
    • Next-business-day device replacement if your issue can’t be resolved via phone or chat2
    • All shipping costs and return materials included

  • Reliable repairs
    • Hardware repairs performed by HP technicians using 100% genuine HP parts
    • All material costs included

  • Accidental damage protection
    • Device repair or replacement in case of drops, falls, surges, and spills2
    • Optional upgrade for HP mobile printers only

Plans

In-warranty plan

Comprehensive device protection with enhanced coverage options to fit your service needs.

  • Available in 2-, 3-, or 4-year extension plans
  • Includes remote problem diagnosis support and Next Business Day Exchange Service
  • Can be purchased at time of printer sale or up to 9 months post-purchase
Post-warranty plan

Short-term protection for when your standard warranty or Care Pack service expires.

  • Available for 1- and 2-year extension plans
  • Includes remote problem diagnosis support and Next Business Day Exchange Service
  • Can be purchased up to 90 days before your standard warranty or Care Pack service expire

Find my Care Pack

How it works

Start using your HP Care Pack in 5 easy steps.
Purchase

See what Care Pack options are available for your device.

Find my Care Pack
Register

If you purchased your Care Pack through us, you’re already registered. If not, you can register.

Register now
Contact an HP tech expert

Our experts are available 7 days a week to help you over the phone or via chat.
Receive a replacement printer

If our technicians can’t fix your printer remotely, we’ll send you a replacement to arrive the next day.3
Send back original device

We’ll provide all the materials and labels you need to conveniently ship your original printer back to us.

Customer ratings and reviews

Great Service

I work from my home and needed a reliable, easy-to-use printer. I did have an issue setting it up, but HP service was great.

Verified customer
Got the printer working.

The HP Technician got the printer working after it had been set up by a local technician incorrectly.

Verified customer
Best service package there is

Best service/care/warranty package at the best price from all major manufacturers, according to our extensive research

Verified customer
Easy and straightforward buying process

I purchased a Care Pack for my ink jet printer. It’s a nice to have an HP service plan rather than having to purchase a new printer.

Verified customer
Worth the price

Good price for amount of coverage and number of years

Verified customer
On-site hardware support worth every cent

Worth the money for someone to take care of a problem, especially when you are in the middle of an important job and something happens.

Verified customer

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started

Disclaimers

1 Hours of operation for remote support are 6AM-8PM (MST) Monday to Friday and 7AM-6PM (MST) Saturday and Sunday.

2 If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects.

3 Call must be received before 2:30pm Central Standard time, Monday- Friday to activate an exchange service with next business day delivery for eligible geographic locations in the U.S. HP Holidays may delay the delivery. The replacement product will be shipped overnight via airfreight carrier to the customer’s location at HP’s expense.

Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. In Warranty Care Pack, service starts at date of hardware purchase. For details, visit (Terms and Conditions)