HP Delivers on Price

Price Match Guarantee*
Buy direct and shop with confidence!

Call 1300 616 192

*T&Cs apply

What is Price Match

What is Price Match?

We want you to enjoy all the benefits of buying direct from HP and will match the price offered by nationally recognised retailers*

HOW IT WORKS

Check that the product you want to price match is in stock at the HP Australia Store.

Call us on 1300 616 192 and be ready with a link or details of any lower price you've found.

Our friendly sales agent will verify prices.

Once validated, you can purchase at the matched price!

FREQUENTLY ASKED QUESTIONS

  • For PCs, no, the product model number doesnt need to match, however the PC must be a Comparable PC. This means that laptops and desktops manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP must have the same specifications (including screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as the products ranged at the HP Australia Online Store. For HP Printers, Ink and Toner, yes, the product model number need to match.
  • For HP Printers, Ink and Toner, yes, the product model number does need to match.

This Price Match Policy is limited to one item per customer, only applies to products offered by nationally recognised Australian resellers and the HP Australia Official Online Store.

The following items are excluded from this Price Match Policy:

  • Products without “Price Match Available Tag” in the Product Page
  • Package deals (eg. printer and computer bundles)
  • Customer special/bespoke orders
  • Contract Pricing
  • Competitor clearance products or bulk purchase offers
  • Competitor pricing errors or member/club prices/affiliate discount programs

Yes, they are included in the calculation. The product price plus any shipping costs will be used to determine the final price match. For example, if the price of the product on a retailer’s website is $100 and shipping costs $5, the final price that HP will match is $105.

Price matching will apply to designated retailers' coupons or special discount offers. For example, if the online retailer is offering a coupon discount of a $10 off the product’s sale price of $100, HP will match the final sale price of $90.

Out of stock products are not eligible for price matching. The item must be in stock on the official HP Australia online store and the competitor online store.

No. The HP Australia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free voucher/bonus pre-paid gift card with purchase.

No. The HP Australia Store does not match financing offers.

No. The HP Australia Store does not match trade-in value or offers on trade-in products.

You can either take advantage of (i) a price match under this Policy OR (ii) any coupon, special discount or pre-paid gift card that you may redeem on the HP Australia Store, but not both.

You can only choose Bank Transfer for your order after you get Price Match.

Price Match Terms

At the time of purchase, the HP Australia Online Store (https://www.hp.com/au-en/shop) will match the current direct-fulfilled price (including all taxes and delivery charges) for new "Comparable PCs" and identical HP printer model numbers from any nationally recognised Australian retailer (“Competitor”). Just call us on 1300 616 192 Option 2.

"Comparable PCs" are defined as desktops and notebooks manufactured by Dell, Lenovo, Toshiba, Samsung, Acer, Asus and HP which have the same specifications (screens, touch capability, operating system, processor, memory, hard drive, optical drive, graphic cards and all other product features) as an HP PC listed on https://www.hp.com/au-en/shop

Please call us to request a price match and to complete your new purchase because price match requests cannot be completed via email or the online store at check-out. When you call, please tell the sales agent:

  1. The applicable PC, Printer, Ink or Toner you’d like to purchase from the HP Australia Online Store and
  2. The Comparable PC (manufacturer and detailed specification) or identical HP Printer, Ink, Toner model number offered by the Competitor; the direct fulfilled price (including all taxes and delivery charges) and the steps you took to get to the price. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Australia Store as well as the Competitor at the time of purchase.
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