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HP 3 year Active Care Next Business Day Response Onsite Notebook Hardware Support (U18J2E) - Center facing
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HP 3 year Active Care Next Business Day Response Onsite Notebook Hardware Support

In stock
SKU
U18J2E
Configuration
  • Duration: 3 years
  • Coverage window: Standard workdays - 9 hours
  • Support type: Active Care
  • Response time: Next business day response
(See more Specifications)
$115.00
Interest free installment starting from
$4.79/m*
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  • HP TechPulse predictive and proactive alerts and notifications

  • Hardware health monitoring, provides updated fast health checks on devices in your fleet

  • Hardware device information – including BIOS and firmware updates

  • Auto-ticketing – for hard disk drives & batteries needing replacement

  • Remote problem diagnosis and support

  • Next business day onsite hardware support [1]

  • Replacement parts and materials

Overview
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Specs
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Questions and Answers
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Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Specs

Specifications

Sku

Sku

U18J2E

Filters

Duration

3 years

Support type

Active Care

Coverage window

Standard workdays - 9 hours

Response Time

Next business day response

Core Features

Service method

Onsite and Predictive Support

Warranty coverage

In warranty

Place of service

Remote and Onsite

Offers

Special offers

Reviews

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Questions and Answers

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FEATURES

  • [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  • Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and we reserves the right to decline orders arising from such errors.

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