Top questions
Is HP+ a subscription?
HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Are there costs associated with HP+?
There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Do I have to keep my Instant Ink subscription for HP+ to continue working?
No. Customers can choose to participate in Instant Ink, which provides convenience and 70 percent on "HP original Ink3 or 50 percent on HP Original Toner4", or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate even after expiration of the Instant Ink trial.
All FAQs
What do I get with HP+?
With HP+, you get all the innovation included with standard print hardware plus exclusive solutions and incentives.
HP+ has the following exclusive benefits:
An extended HP warranty1 for additional peace of mind
Up to 6 months of HP Instant Ink⁵, a subscription service that ensures new ink or toner cartridges are delivered to your door before you ever run out.² After up to 6 months, a monthly fee will be charged automatically unless cancelled
New connected cloud that automatically detects and fixes connectivity issues6
New Smart Security settings monitoring system that detects and helps mitigate malware attacks6
New native in-OS printing to print from virtually anywhere on any device6
New Private Pickup feature releases documents only when you are at the printer
New Forest First feature – for every page printed with HP+, HP protects or restores forests in equal measure.7
How do I get HP+?
Buy an HP+ enabled printer. Confirm or activate HP+ during printer setup. Optionally, sign up for up to 6 months of Instant Ink within 7 days of setting up the printer.⁵
What are the requirements of HP+?
HP+ requires an HP account, Internet connection, and use of Original HP Ink or Toner for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink or Toner for the lifetime of the printer.
Is HP+ a subscription?
HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Are there costs associated with HP+?
There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Do I have to keep my Instant Ink subscription for HP+ to continue working?
No. Customers can choose to participate in Instant Ink, which provides greater convenience and cost savings of up to 70 percent on HP original Ink3 or 50 percent on HP Original Toner4 or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate, for the life of the printer, even after expiration of up to the 6 month of Instant Ink offer.
After the initial up to 6 months, unless cancelled, Instant Ink services will be charged based on your current service plan. For Instant Ink plan options visit: https://www.hp.com/uk-en/printers/instant-ink.html
Is my printer eligible for HP+?
Currently HP+ is only available with new HP DeskJet 2000, 4000 series, ENVY 6000 series, OfficeJet Pro 8000, 9000 series and HP LaserJet M200 series. HP+ eligible printers can be identified with a small letter “e” at the end of the product code.
What if I don’t want HP+?
For HP OfficeJet Pro 8000 and 9000 Series printers, a customer can choose to skip HP+ activation during printer setup. Skipping HP+ activation at set up means that a customer cannot access HP+ benefits.
What is HP standard?
HP standard printers are printers available without the benefits of HP+. HP standard printers, however, are intended to work only with cartridges that have a new or reused HP chip or circuitry, and they use dynamic security measures to block cartridges using a non-HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip or circuitry enables the use of reused, remanufactured, and refilled cartridges.
Disclaimers
- HP+ smarter printing system: Utilizing technology in the HP+ system and compared to HP standard consumer printers without HP+. HP+ printers are ready when you are with improved connectivity utilizing Smart Driver and Print/Scan Doctor technology, more secure with Smart Security technology, more productive through HP Smart Advance features included for 2 years, and more sustainable by enabling Forest First printing.
- Never Run Out: Based on plan usage, Internet connection to eligible HP printer, valid payment method, email address, and delivery service in your geographic area.
- Instant Ink Savings (ink): Based on Buyers Lab July 2020 study commissioned by HP, which compared monthly subscription cost of HP Instant Ink 700-page plans without purchase of additional sets of pages compared to cost per page to print ISO/IEC 24711 pages on most in-class, traditional A4 colour inkjet cartridge printers & MFPs using original standard capacity cartridges priced for: majority of EMEA countries <200 Euro; UK <200 GBP. Based on publicly available information as of June 1, 2020. Sale/offer prices not considered for this study. HP Ink Advantage printers excluded due to non-standard hardware & supplies model. Printers selected by market share in IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2020Q1. For details: www.keypointintelligence.com/HPInstantInkROW.
- Instant Ink Savings (toner): Based on monthly subscription cost for HP Instant Ink 1,500 page plan vs. average transactional cost per page of in-class monochrome A4 laser printers and MFPs < $450 USD that use original, standard-capacity integrated toner cartridges (toner and drum in one cartridge). Buyers Lab October 2020 study commissioned by HP, based on research of publicly available information as of 09/30/2020. Printers selected by market share as reported by IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2020Q1. For details and latest report, see: www.keypointintelligence.com/HPTonerServiceROW.
- Up to 6 months of Instant Ink: Instant Ink sign up required. Instant Ink not available in all countries. Subject to monthly page limit of plan selected. Must complete Instant Ink signup within 7 days of setting up the printer with the HP-recommended setup process as indicated in the instructions that came with your printer. Unless service is cancelled within the promotional period online at www.hpinstantink.com, a monthly service fee, based on the plan chosen, plus tax and overage fees will be charged to your credit/debit card. Customer will be charged for any overage fees and applicable taxes at the end of each month in the promotional period. Use of in-box ink or toner cartridge is included in period of offer. One offer redeemable per printer. Included months offer with Instant Ink subject to change after 12.31.2023. Offer cannot be redeemed for cash. Setup Offer may be combined with other offers; see terms and conditions of the other offer for more details. Requires a valid credit/debit card, an email address, and Internet connection to printer. See additional offer information available during online signup process. For service details, see www.hpinstantink.com. 6 months available on LaserJet 100, 200, DeskJet and OfficeJet HP+ products and 3 months on all ENVY HP+ products.
- HP Smart app: HP Smart app: Requires the HP Smart app download. For details on local printing requirements see www.hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Subscription may be required; subscription may not be available in all countries. See details at www.hpsmart.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only. After 2 years, monthly fee applies to continue advanced features with HP Smart Advance. HP Smart Advance is not available in all countries. For more information, see www.hpsmart.com.
- Forest First: HP works collaboratively with our partners including WWF and Arbor Day Foundation to manage, restore, and protect forests in many countries around the world. With HP+, every print - regardless of paper brand – is addressed through HP’s Forest Positive Framework to counteract risks of deforestation. HP brand paper is sourced only from certified responsibly managed forests or from recycled content. For other brands of paper, HP invests in forest restoration, protection or management projects in key regions, sufficient to balance any paper used by HP+ customers that may not have been responsibly sourced. To learn more visit www.hp.com/forestfirst.
- Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at hp.com/go/mobileprinting. Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.
- Fastest two-sided printing: Compared to in-class monochrome laser printers and MFPs less than $210 USD or 220€ for single function or less than $310 USD or 320€ for multifunction, all with a published max monthly duty cycle of 20,000 or lower. Buyers Lab September 2020 study commissioned by HP, based on a research survey OEM published specifications publicly available information as of 09/01/2020. Market share as reported by IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2020Q2 for North America and EMEA. For details: keypointintelligence.com/HPFastestDuplex. Requires the HP Smart app download. For details on local printing requirements see hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. HP+ Print Plans subscription may be required. HP+ Print Plans not available in all countries. See details at hpprintplans.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only, and may require additional purchase. For more information, see hpsmart.com/mobile-fax.
- Cartridge recycling: Through the HP Planet Partners program (where available), recycled plastics are used as raw material and combined with other materials to make new Original HP cartridges and other everyday products. For details: www.hp.com/hprecycle.