We want your shopping experience on HP Hong Kong Online Store to be quick and easy. If you have a question or need further information, and you can't find the answers you need below, please call us at 8100 3081, Option 1 then 2 to speak to our representative or email Our contact center is open weekdays from 9:00 – 18:00, excluding public holidays.

Payment Methods:

  • Credit Cards (Visa / MasterCard) - full payment

    In case you encounter any payment failure during checkout, you may contact the credit card issuing bank to confirm first. After you have checked with the bank and have ensured that the credit card information are entered correctly, you may:

    1. Repayment using credit card online. Login your account to make a repayment (if you are a member); or click “Order Look Up” and provide your Order Number and Email to make a repayment.

    2. Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.

    In case you have other payment failure cases, please feel free to contact us.

    Credit Cards (Visa and MasterCard) - 12-month installment payment

    For Hang Seng Bank only. Card holder is required to make appointment and visit Redemption Center in person. For enquiries, please contact us by

  • Bank-in Transfer (Hang Seng Bank only)

    Account Name: APAC Solution Corporation Limited
    Account Number: 228-769816-883
    (Remark: Upon payment, please keep the ORIGINAL copy of receipt and notify HPDIRECT.COM.HK at 8100 3081 or HPDIRECT.COM.HK will collect the receipt as proof of payment)"
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