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Detection Product

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Detect my products

HP Customer Support product identification

< Go back to manual product selection

If you don't see the dialog box prompts, it probably means you need to install our software. let's get your started!

Click below to start installing HP Support Solutions

You only need to do this once to guarantee a faster support experience at any time.

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Follow the instructions below to install and run HP products detection using the HP Support Solutions Framework.

Instructions Instructions:

  1. Click “HP support solutions…msi” in the lower left corner of the browser window.
  2. If user account control appears click, Yes to install the framework.
  3. Click Next to close this window and begin detecting HP products.
Once installed, click next to run the product detect.

HP is identifying your products, please wait.

Identifying...
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Please note:  To be detectable, products must be powered on and connected wirelessly or via USB.
Click here

HP could not identify your products

If you don't see the products you expected, try running the detection tool again.
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Why didn't HP find my product?

HP could not identify your products

We're sorry. An error has occurred and the system has timed out. Wait a minute and try again.
Retry

HP has identified your device

If you don't see the products you expected, try running the detection tool again.
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Why didn't HP find my product?
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Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Arc graphics, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Ethernet, Iris, Killer, MAX, Select Solutions, Si Photonics, Stratix, Tofino, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.

HP Hong Kong Online Store @ hpdirect.com.hk is operated by APAC Solution Corporation Limited

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