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HP Active Care

HP Active Care1,2 helps IT achieve optimal uptime and fast resolution support on HP devices. 


HP Active Care

A complete suite of device protection, support, and repair services that help users maximize productivity, providing easy-to-order services tailored for mobile business users who divide their time between their office, travel and working remotely.

Quickly resolve issues with Remote Technical Support

Remote Technical Support help reduce disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers. IT to schedule a repair. 

Minimize Disruptions

Get fast, reliable response and issue resolution as remote work increases.

Help keep PCs up and running

HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly.

Why HP Active Care

HP TechPulse

An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights.

Next Business Day Onsite Response

Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business.

Accidental Damage Protection

Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working.3

Defective Media Retention

Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media3 in a way that meets your security standards.

Travel Support

You have enough to focus on when you’re out of the office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support.3

Learn More About HP Active Care

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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements.
  3. Service levels and response times may vary depending on your geographic location.