Device Data Collection and Usage Notice
Device Data Collection and Usage Notice
HP collects and analyzes information about your device(s). This data, sometimes called diagnostic or telemetry data, is used in several ways to provide you with a seamless and customized experience. Sharing information about your device(s) helps HP improve the performance and operation of HP products, solutions, services, and support. We use this data as feedback to help innovate new products, features, and services for our customers. Your device information allows us to provide alerts, timely firmware & software updates, and warranty support. With your permission, information about your device(s) also enables us to give you relevant and personalized experiences through in-app offers and advertisements.
Applications or HP Services with account management, device management, gaming, security, or multimedia features may use additional functional data necessary to provide services or functionality. Functional data is separate from information about your device(s). Functional data includes application settings, feature usage, and other information related to specific applications or components. With your permission, HP can use aggregated functional data, or "analytics”, to gain insights into the most important features and how users interact with specific applications. Sharing functional data with HP allows us to drive meaningful improvements and new features for your products.
This notice describes the data collection and usage along with your privacy choices. This supplemental notice supports the HP Privacy Statement, which can be found here: www.hp.com/privacy
Data Collection
Necessary Data collection
- HP collects and analyses necessary data to deliver basic functionality.
Device data
- In addition to ‘the necessary data collection and usage’, HP provides you with choices regarding optional data HP may collect, as noted in the purposes of use section below.
- Device Data, which includes diagnostic and telemetry data, is used in several ways to provide you with feature functionality and a seamless experience
Application Data
- This HP application collects data necessary to provide services or basic functionality.
- Application data includes application settings, feature usage, and other information.
- HP provides you with choices regarding optional data HP may collect as noted in the ‘Purposes of Use’ section below.
Access to Camera
- To enable the functionality of Poly Camera Pro the application will ask for permission to access to your camera. The camera data is only processed on your PC. The video feed, at your discretion, can be passed to other conferencing or applications. No camera data, or information derived from the video by AI is sent to HP by this application.
Purposes of Use
As explained in the HP Privacy Statement, HP only uses your personal data for specific purposes. Examples of how we use device data include:
- Customer Experience: At HP, we are dedicated to delivering the best customer experience to you. We use information about your device to provide services, offer customizations, enhance performance, and detect and fix problems.
- Product Support & Improvement: HP uses information about your device to drive improvements, resulting in better performance and enhancements to current and future HP products. This data helps us identify issues in specific configurations of settings and applications and patch them quickly so that you can get the most out of your device.
Data Minimization and Retention
We will keep personal data for no longer than is necessary for the purposes for which it was collected, and then we will securely delete or destroy it.
Security
HP uses the best information security practices and controls to secure your personal data. Both security and privacy are embedded throughout our design and development processes. HP uses technical measures like encryption to protect your device information and functional data. We follow the principle of least privileged access to ensure that your personal data can only be accessed on a need-to-know basis.
Managing Your Personal Data
HP knows and respects that your personal data belongs to you. We want to make sure you control how your data is used. We work to be transparent about our data usage and provide the information you need to make informed choices. To withdraw your consent at any time, go to your privacy settings. Poly Camera Pro presents a user interface to allow you to manage your privacy settings. Otherwise, you data will not be collected.
Sharing with Third Parties
HP may engage third parties for the collection, storage, and processing of the data described in this document. HP does not sell your data to third parties. HP works with Reincubate Ltd for this case.
Device Health
Device Health monitors your computer to ensure that it is running properly. Examples of categories and data that HP uses for Device Health are described below.
Categories
Description
Device Identification
Device Identification data provides context for other Device Health data, including the product ID, Platform ID, and model name. It also includes general information about the data such as the date and time it was processed, the data provider name and version, and the country where the device was registered.
Battery
Battery data provides information, including the number of batteries installed, the number of charge cycles the battery has had since manufacture, the voltage, current, and temperature of the battery, the manufacturer and serial number of the battery, and the battery charge and discharge rates.
BIOS and BIOS Sensor
BIOS data provides information about firmware used to perform hardware initialization during the booting process. BIOS Sensor data provides information from sensors connected to various device(s).
BIOS data includes the release date and version of the BIOS and embedded controller, error status, whether power management and power saving features are enabled, firmware version, and whether virtualization technology, hyperthreading, integrated video, multiprocessor, and turbo mode are enabled. The HP BIOSphere sub-system provides a log of error and change events, which includes details on device states, such as whether the device is on or off, error origin, and error code. It also includes data from various device components, including fan speeds and temperature of various units such as the hard drive, CPU, GPU, fan, and battery.
Device Clock
Clock data helps determine the accuracy of the real-time device clock vs. the Windows Operating System (OS) time. Windows OS time is synched periodically to a synch server.
Device Clock data includes information such as the source of the time used to synch with the Windows OS time and the difference between the two times.
Disk and Memory
Disk and memory data provide information about the disk that holds the memory on a device, including logical and physical data elements and information about diagnostic tests done on the disk.
Logical data elements include the Win32 disk volume serial number and label, the disk drive size, the free space available on the drive, whether the disk is compressed, and whether the disk is encrypted (but not the contents). This also includes memory information from Windows, such as the total and free physical memory, total and free virtual memory, settings, and maximum supported memory capacity.
Driver or Application Crash
Driver or Application crash data provides information in the event of a crash, including when the crash occurred, error code, application instance UID, application stack traces, application settings, the name of the process consuming audio and video output, a Windows bug check code that describes what happened, and information about which application or driver and which memory areas were most likely involved.
HP Image
HP Image data provides information about the current state of the HP image including the image ID, install date and time, installer type, release date, and image version.
Network
Network data provides information about the network adapter and connection, including the name, SSID, and speed of the router, interface type (for example, Ethernet, Modem, Wireless 802.11, WiMax, etc.), and current connection status (for example, if the network is up or down, if it is running tests, etc.). It also includes the IP address being used, signal strength, transmission and receiving rate, and whether WiFi encryption is currently used.
Operating System
Operating system data is obtained from Windows. It includes the OS name, version, locale, time zone, and the latest version of the .NET framework installed on the machine.
Other Device Data
This includes information about the device in general, connection points like ports, and device states.
General device data includes the device’s name, manufacturer, model, manufacture date, number of processors, and their names.
Slot data provides information about the physical connection points, including ports, motherboard slots and peripherals, and proprietary connection points. This includes slot names, their current usage (available, in use, etc.), and their status.
State data includes whether the device is running on battery, network connection status (Internet, Network, or None), number of network connections and errors, time since last boot up, and CPU and memory usage percentage. This also incorporates aggregate data monitored over a user’s session, which includes minimum, maximum, and average CPU and RAM usage, the percentage of time the machine was connected to the internet, and the percentage of time the machine was running on battery
Peripherals + Plug and Play
Plug and Play (PnP) refers to devices that are intended to be set up and work properly when first connected to a device.
Data about the PnP device includes the name and type of device detected, configuration error code (if and how it is improperly configured), and current operational status (whether it is working properly).
PnP driver data includes whether a driver is detected, the driver description, device ID, and driver version.
For connected UVC devices, device name, path, VID and PID.
Processor
Processor data provides information about the processor, including processor name and description, number of cores and logical processors, whether it’s 32 or 64-bit, and the maximum clock speed.
Screen
Screen data provides information on what kinds of displays are used and the specific graphics information for each.
Display data includes physical attributes such as the monitor’s type, manufacturer, height and width, and whether it is active (on or off).
Graphics data applies to each display used and includes whether the graphics controller is detected, the memory size of the graphics adapter, the driver version, the current resolution, and the refresh rate.
Windows
Windows data provides information about Windows events contained in the event log, running processes, services, updates, and environment variables.
Event data includes the source of the event (a log, for example), the logging level (for example, errors, alerts, informational messages, warnings, etc.), and other attributes about the event, such as the message text.
Windows performance data includes information on Windows boot-up and shutdown time. This information helps troubleshoot the root cause of delays in startup and shutdown. The data includes the Windows event ID and level (for example, Critical, Error, Warning, etc.), information about the total time to boot or shutdown, information about the possible source of the slowdown (for example, the name, publisher, version, etc.), and diagnostic codes.
Process data includes the process name, description, the username of the session running the process, the time the process was started, and whether the process has a visible window. In addition, it gives information on memory and CPU usage, such as the percentage of time the process used the CPU and how much it used, the amount of memory used, and the number of read/write memory operations and bytes generated by the process.
Service data includes the service’s name, description, whether the service can be stopped, severity of any errors that occurred including the exit code, type of service (for example driver, adapter, process, etc.), start mode (for example started on boot, automatically during startup, manually by the user, etc.), state (for example Stopped, Running Paused, etc.), and status (for example OK, Error, etc.).
Update data includes information such as the update ID, suggested download priority (Low, Normal, High), minimum and maximum download size, type (Software or Driver), the Microsoft Security Response Center severity rating (Critical, Important, Moderate, Low), status (Installed, Downloaded, Not Downloaded), and the Microsoft Knowledge Base ID associated with the update.
Windows environment variable data includes the names of the variables, whether they are system or user variables, and their values.