Detection Product

Detect my products

HP Customer Support product identification

< Go back to manual product selection

If you don't see the dialog box prompts, it probably means you need to install our software. let's get your started!

Click below to start installing HP Support Solutions

You only need to do this once to guarantee a faster support experience at any time.

Follow the instructions below to install and run HP products detection using the HP Support Solutions Framework.

Instructions Instructions:

  1. Click “HP support solutions…msi” in the lower left corner of the browser window.
  2. If user account control appears click, Yes to install the framework.
  3. Click Next to close this window and begin detecting HP products.
Once installed, click next to run the product detect.

HP is identifying your products, please wait.

Identifying...
0%
Please note:  To be detectable, products must be powered on and connected wirelessly or via USB.

HP could not identify your products

If you don't see the products you expected, try running the detection tool again.
Retry

HP could not identify your products

We're sorry. An error has occurred and the system has timed out. Wait a minute and try again.
Retry

HP has identified your device

If you don't see the products you expected, try running the detection tool again.
Retry
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