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About HP Easy Ink

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

How does HP Easy Ink work?

      1. Simply register your eligible HP printer to HP Easy Ink and enable Web Services to activate your printer for ink monitoring.
      2. When the printer ink level is running low, HP Easy Ink will send notifications to your email and SMS.
      3. In the notification, there will be a "Buy Now" link to HP Thailand Store. The compatible cartridges will be readily listed for you.
      4. All you need to do is place the order and enjoy FREE doorstep delivery on the same day*. (T&C apply)

For more information on how to enroll to the program, click here.

What are the benefits of enrolling to HP Easy Ink?

  • Get low-on-ink notifications on your smartphone before you run out of ink.
  • Receive notifications via email and SMS.
  • Easily find the right cartridge for your printer.
  • Free doorstep delivery on the same day and avoid unnecessary shopping trips.
  • No fees to join - just pay for your ink orders.
  • Cash on delivery option available.

Is HP Easy Ink available across Thailand?

HP Easy Ink is available in Thailand.

Do I get any discount if I enroll to HP Easy Ink?

There are no additional discounts through HP Easy Ink.

What can I see and do on the HP Easy Ink membership page?

You can view your enrollment status, printer ink levels, subscribe new printer(s), view Web Services enablement instructions and unenroll from HP Easy Ink.

What are the differences between registration and enrollment?

Enrollment refers to when you have successfully sign up for HP Easy Ink with at least one eligible HP printer activated for web services, while registration refers to the eligible HP printer(s) under your HP Easy Ink account.

  1. You can register multiple printers by accepting HP Easy Ink T&Cs for HP to be authorized to monitor the print usage.
  2. You are enrolled to HP Easy Ink when you have enabled Web Services (to activate ink monitoring) for at least one registered printer.
  3. To enjoy the benefits, you need to successfully complete the enrollment.
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Enrollment

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

What are the basic criteria to enroll to HP Easy Ink?

  1. You must be a resident in Thailand.
  2. Your HP printer must be purchased inside Thailand.
  3. Your HP printer must be listed as eligible printers in order to enroll to HP Easy Ink.
  4. You must have an access to Wi-Fi in order to connect your HP printer for ink monitoring.

How do I enroll to HP Easy Ink?

If you don’t have an eligible HP printer for the program:

  1. Purchase any of the eligible HP printers.
  2. Subscribe printer to HP Easy Ink after you complete the purchase.
  3. Log in / Sign up for a HP Account.
  4. Enable your Web Services during printer setup.
  5. Complete enrollment and receive low-on-ink notification.

If you already have an eligible HP printer for the program:

  1. Detect your printer by using HP Product Detection Tool (HP PDT) or by manual entry, and select the printer to subscribe.
  2. Log in / Sign up for a HP Account.
  3. Enable Web Services if it was not connected during printer setup.
  4. Complete enrollment and receive low-on-ink notification.

Who can enroll to HP Easy Ink?

Anyone who is buying an eligible HP printer from HP Online Store or have already owned HP printer(s) eligible for this program.

Is there a fee to enroll to HP Easy Ink?

There is no fee to enroll to HP Easy Ink. You will only be charged for the ink or toner that you buy through HP Thailand Store. You will also enjoy free delivery with your orders.

Is my printer eligible for HP Easy Ink?

This service is only applicable for customers residing in Thailand, and has purchased the eligible HP printer in Thailand.

Click here to find if you printer is eligible.

Select "I own a HP Printer" on the HP Easy Ink page. You can check your printer's eligibility by using the search bar function. If your printer is eligible, you may begin the enrollment using the HP Product Detection Tool (HP PDT) or via manual entry.

Why is my printer not eligible for HP Easy Ink?

Your printer does not have right features to support this program.

Can I enroll to HP Easy Ink if I already own an HP printer?

Yes, if your printer is eligible. Please select "I own an HP printer" on the HP Easy Ink page and follow the steps to enroll

  1. Check if your printer is eligible by using the search bar function
  2. Detect your printer by using HP Product Detection Tool (PDT) or by manual entry, and select the printer to register.
  3. Log in / Sign up for a HP Account
  4. Enable Web Services to activate your printer for ink monitoring.

Please ensure printer is connected to the internet when you are printing.

How do I subscribe a new printer purchased from other reseller using HP Product Detection Tool (HP PDT)?

You can register your eligible HP printer by typing in your printer model and serial number under "I own a printer".


Alternatively, you can use the HP Product Detection Tool to detect any eligible HP printer(s) on your network.


Once the printer is successfully submitted or detected, you can register the printer(s) to HP Easy Ink and enable Web Services to activate the printer for ink monitoring.

How do I unenroll from HP Easy Ink?

  1. Login to your HP Thailand Online Store account.
  2. Go to HP Easy Ink Membership Page under My Accounts.
  3. Click on "Unenroll" to unsubscribe all printers.

Note: You will be automatically unenrolled from HP Easy Ink when you have no registered printer(s) that are active.

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Printer Detection

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

How to check if my computer and printer are on the same network?​

How to check if my computer and tablet are connected to the Internet?

Can I register my existing printer using HP Product Detection Tool on a Mac computer?

Currently, HP Product Detection Tool (HP PDT) is only supported on Windows computer. We are working to add more support in the near future. For more info Click Here.

Why am I unable to run HP Product Detection Tool (HP PDT) from my mobile?

Currently, HP Product Detection Tool is only supported on Windows computer. We are working to add more support in the near future. For more info Click Here.

I want to reinstall the Product Detection Tool but it failed to start. How do I install the tool again?

If you had just uninstalled the Product Detection Tool, please wait for 3-5 minutes before you try to install it again.

If I had checked the auto-uninstall option, does that mean I have to keep downloading HP Product Detection Tool (HP PDT) everytime I want to subscribe a new printer?

If you have checked auto-uninstall option, the installed software will be automatically deleted upon completion of the subscription process. To avoid this hassle, do not check on the auto-uninstall option when you enroll to HP Easy Ink.

What is HP Printer Detection Tool (PDT)?

HP Printer Detection Tool (PDT) is a web-based software that automatically detects an HP printer's model and serial number. By using HP PDT, you can eliminate manual submission of printer information and avoid making any error.

Why does my computer requested to restart while I’m installing HP PDT?

HP PDT installation does not require the computer to restart. If your computer prompts for a restart, it is most likely due to pending Windows or other application update(s).

Why don’t I see my printer on the Wi-Fi network I am connected to?

Please check that your Wi-Fi network is connected on the 2.4GHz band.

My computer and printer are connected on same network. Why couldn't HP PDT find my printer?

Please ensure that your computer is not connected to any VPN (Virtual Private network).

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Printer Registration

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

I'm already enrolled to HP Easy Ink with my existing printers and I want to buy a new printer. Will I automatically receive notifications for this new printer?

No. You need to register the new printer to HP Easy Ink and enable Web Services to activate it for ink monitoring and receive low-on-ink notifications.

If I have more than 1 printer registered, can I opt to just unregister a specific printer while keeping the others still registered?

Yes, you can choose to unregister a printer and keep other printer(s) registered. Notifications will only be sent for the remaining printer(s).

If the new printer that I just purchased is faulty and I have to return it to HP, will my enrollment to HP Easy Ink be canceled?

If you had returned your printer and no longer have any active printer registered to the program, you will be automatically unenrolled from HP Easy Ink.


To re-enroll, simply log in to your HP Online Store account to activate a registered printer or register a new printer on the HP Easy Ink Membership page.

What if I decided to give away or sell my printer that's registered to HP Easy Ink?

You should unregister the printer from your HP Easy Ink membership to stop the ink monitoring and receiving notifications for the printer.

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Printer Activation (Web Services)

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

How do I enable HP Web Services or check if it is enabled on my printer?

For Touchscreen Printers

For Non-Touchscreen Printers

How do I check if my HP printer's internet connection is blocked by my router's firewall?

How do I check if my HP printer is connected to the Internet?

How do I check if my HP printer and mobile phone are connected to the same network?

Why do I need to have an internet connection enabled on my printer?

In order for HP Easy Ink to monitor your printer ink levels seamlessly and send low-on-ink notifications on time, your printer must be connected to the internet using the Web Services.

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Notifications

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

If I have more than 1 printer registered, can I opt to receive LINE notifications for only one printer, but SMS notifications for the others?

No. If you have opted-in to receive LINE notifications, then you will receive LINE notifications for all your registered printers.

Can I opt-out from SMS notification? I only want to receive email notifications.

No. SMS and Email notifications are the default modes of notification. Please see terms and conditions.

How do I change my email address or mobile number to receive notifications?

You can change your profile information in your HP Account Page.

Can I opt-in/out from any notifications?

SMS and Email notifications are the default modes of notification for HP Easy Ink. Please see terms and conditions

How will I get notified when I'm enrolled to HP Easy Ink?

SMS and Email notifications are the default modes of notification.

When will I receive the low-on-ink notifications?

The first low-on-ink notification will be sent out when your printer's ink level reaches default threshold. Reminder will be sent out when ink level hits critically low.


Note: Your printer must be connected to the internet in order for HP Easy Ink to monitor the ink level.

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Ordering

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

How do I place my ink or toner order when I receive the low-on-ink notifications?

Click on "Buy Now" in the low-on-ink notifications that you received in your email and SMS. You will be redirected to HP Thailand Store, where your compatible cartridges are listed for you, and make your purchase as usual.

Alternatively, you can login to your HP Thailand Store account and purchase directly from the Ink & Toner category or through the HP Easy Ink Membership Page.

Note: For tracking purposes, please login to HP Thailand Store account when making purchases.

Can I cancel my order?

Orders can only be cancelled before shipping. Please call us at 1800 012 214 and select option 2 to cancel an order.

Is there a minimum order to be eligible for free shipping?

Any purchase done through the HP Thailand Store, including HP Easy Ink, are eligible for free shipping, no minimum order required.

What should I do if I need to update my billing information or shipping address?

Go to my account page to update shipping/billing addresses.

Currently, HP Product Detection Tool (HP PDT) is only supported on Windows computer. We are working to add more support in the near future. For more info Click Here.

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Support

HP Easy Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.

Whom should I contact in case of any issue with the enrollment or if I have further enquiries about HP Easy Ink?

You can reach out to us at 1800 012 214 and select Option 2.

Whom should I contact in case of any issue when subscribing my printer to HP Easy Ink?

You can reach out to us at 1800 012 214 and select Option 2.

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