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How it Works

  • Look out for the HP Live Expert button

    Click the button at the bottom left-hand corner of the screen to begin your call with the HP Live Experts.

  • No webcam needed

    All you need is a microphone. Don't worry, the video tour is from the store to you. We won't be able to see you.

  • Get live product demos and advice

    Feel free to ask our friendly experts if you need expert advice, live product demonstrations or any product questions answered.

Our Customers Love It

"Extremely helpful being able to talk to someone and see the product before making my decisions, thank you."

"I was amazed I wouldn't need to type the conversation as usual. It all looked so much more human. It is great!"

"The expert was very helpful and knowledgeable. I don't know much about computers and he explained everything very well. Great service."

Top Tips to get the best out of your HP Live Expert Conversation

  • 01

    Write down your most important questions in advance, so that you don’t forget anything

  • 02

    If you have any products already in mind, write down the model numbers or references

  • 03

    Ask the HP Live Expert to compare and demonstrate any products that you are interested in

  • 04

    Do not be shy to ask the expert to explain any technical terminology that you do not understand

Frequently Asked Questions

Don't worry, we will only need you to use your microphone so we can talk to each other. Video feed is from the store to you only, so you'll be able to see us but we can only hear you.

No, the service is completely anonymous.

Our experts are ready to demonstrate our products and answer any of your product questions.

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Price is inclusive of 10% GST (where applicable).

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Arc graphics, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Ethernet, Iris, Killer, MAX, Select Solutions, Si Photonics, Stratix, Tofino, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ( Here ). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors.

This e-Store is serviced by VSTECS Astar Sdn. Bhd.

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