How it Works

  • Look out for the HP Live Expert button

    Click the button at the bottom left-hand corner of the screen to begin your call with the HP Live Experts.

  • No webcam needed

    All you need is a microphone. Don't worry, the video tour is from the store to you. We won't be able to see you.

  • Get live product demos and advice

    Feel free to ask our friendly experts if you need expert advice, live product demonstrations or any product questions answered.

Our Customers Love It

"Extremely helpful being able to talk to someone and see the product before making my decisions, thank you."

"I was amazed I wouldn't need to type the conversation as usual. It all looked so much more human. It is great!"

"The expert was very helpful and knowledgeable. I don't know much about computers and he explained everything very well. Great service."

Top Tips to get the best out of your HP Live Expert Conversation

  • 01

    Write down your most important questions in advance, so that you don’t forget anything

  • 02

    If you have any products already in mind, write down the model numbers or references

  • 03

    Ask the HP Live Expert to compare and demonstrate any products that you are interested in

  • 04

    Do not be shy to ask the expert to explain any technical terminology that you do not understand

Frequently Asked Questions

Don't worry, we will only need you to use your microphone so we can talk to each other. Video feed is from the store to you only, so you'll be able to see us but we can only hear you.

No, the service is completely anonymous.

Our experts are ready to demonstrate our products and answer any of your product questions.

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