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Delivery

Shipping & Delivery

When will I receive my order?

  • For Klang Valley, orders made will be delivered within the same or next business day
  • Outside Klang Valley, orders are shipped within 1 day after payment is received and cleared
  • Cut off time for same day delivery and other conditions apply (excluding Saturday, Sunday and public holidays) - see table below for more information
  • To estimate delivery time, enter your postal code on the product page before you make your purchase
  • All deliveries will require a signature
Product Category Size Classification Order Paid Cut Off Time Expected Delivery Remarks
Ink & Toner Small 12PM Same Day
Accessories Small - Medium 12PM Same Day - Excluding Gaming Chairs
Laptops Medium 12PM Same Day -Max 10 units only per delivery.
-If there are more than 10 units, orders will be delivered next business day
Desktops Large 12PM Same Day -Max 5 units only per delivery
-If there are more than 5 units, orders will be delivered next business day.
Printers Medium - Large 12PM Same Day -Max 3 units only for medium-sized printers per delivery
-Max 1 unit only for large-sized printer per delivery
-If there are more than 3 units, orders will be delivered next business day.
-Excluding commercial/large bulky printers

Do you ship orders outside of Malaysia?

Currently, we do not ship to addresses outside of Malaysia.

What are your shipping rates?

Currently, all orders are delivered free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Alternatively, you can contact HP toll free 1800-88-6998, choose option 2.

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Payment

Credit / Debit Cards

We accept VISA and MasterCard cards only. Simply complete the credit / debit card information when submitting your order.

Online Banking

Electronic payment system that you can access and use online for more convenience.

Boost E- Wallet

We accept Boost e - wallet payment. Now you can pay without any hassle.

Interest-free

0% INTEREST FREE Installment Payment Plan

Which card can be used under 0% INTEREST FREE Installment Payment Plan?
0% interest free installment plan up to 12 months is available through Maybank and Public Bank credit cards (applicable only to Visa and Master).

Any minimum purchase required?
Yes. To apply for an installment plan, a minimum purchase of RM500 is required for 6 months and RM1000 for 12 months.

Is deposit required?
No deposit is required. However, please ensure credit balance is sufficient for the purchase price.

Can I change from 0% INTEREST FREE Installment Payment Plan to one time payment after I've submitted the order?
No

Will there be any penalty if I decide to pay off the plan earlier or cancel the plan before the term?
Penalties and charges imposed differ from bank to bank. Please check with your bank for more information.

How are my monthly payments made?
Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Installment Payment Plan.

Is there any late payment charge?
Yes, based on your bank rates/charges. Please check with your bank for more information.

For any other Terms and Conditions pertaining to the 0% INTEREST FREE Installment Payment Plan, please refer to your bank.

How to Apply for 0% INTEREST FREE Installment Payment Plan
Just follow the steps below:
Step 1:
After selecting your own HP Personal Computing, click Add to Cart and continue to the Checkout Page.

Step 2:
Under the payment option, click on Credit Card 0% Installment.

Step 3:
Select the bank, then select installment options ( 6 or 12 months). (Applicable only to Visa and Master).

Other Payment Methods

Offline payment methods:
Cheque / Cash Deposit
Credit Term

For payment via purchase order, please get in touch with our call center. Please call 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays) and an HP sales representative will assist you with your purchase.

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Cancellations and refunds

Change or Cancel an Order

Need to change your order?

If you need to make a change to your order, please call at 1800 88 4889 (Monday to Friday from 8:30am to 5:30pm excluding public holidays).


Cancellations and Returns

Any order may be cancelled prior to delivery of the products. HP reserves the right to charge a cancellation fee (as subjected to HP Terms and Conditions). To cancel an order, you must call our Contact Centre toll-free at 1 800 88 4889 during business hours.


All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.

Refunds

When do you get a refund for the cancelled order?

Upon HP or Service Provider deciding to allow your cancellation of the order or return of your product and subsequent to the complete compliance of the same, where the payment was made by the below methods, we will refund the money in Ringgit Malaysia to the same account used to carry out the transaction. HP or the Service Provider will refund the amount within 15 business days following cancellation. No other payment method or appeal for change will be entertained.

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.


Online payment methods:

Debit/Credit Card (Visa/Master)
Online Banking
Boost e - Wallet
0% Credit Card Installment : Maybank & Public Bank
Offline payment methods:

Cheque / Cash Deposit
Credit Term

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Damaged Item & Replacement

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Damaged & Replace

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call the appropriate number listed below: HP Technical Support (Service center) : 1800 88 8588"

Order & Confirmation

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

  • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
  • For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

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Pre-order

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.


Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.


2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.


3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.


4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.


When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.


What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.


Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.


Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.


Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, pre-orders are delivered on the listed Release Date.


Delivery to certain postal codes may take longer.


Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.


What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.


If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.


Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.


Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.


When changing the shipping address, please make sure your payment method and billing address are up to date.


To change your shipping address, login to your HP Online Store Account and select My Account.


Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.


Please check our Cancellations & Refunds FAQ for more information.

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HP Care Pack

HP Care Pack Services for HP Products

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions. For more information on HP Care Pack’s term & conditions, please go to here

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Contact Us

Contact Details

e-Mail to HP Online Store
For new product purchase or quries of your existing order email to hpstoremalaysia@customerservice.team

Call HP Online Store
For home customers: 1800 88 4889
For business customers: 1800 88 2766
For technical support: 1800 88 8588

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