HP Delivers on Price

PRICE MATCH GUARANTEE
We will match ANY online price!

Call 1800 88 4889

*Terms and conditions apply

What is Price Match

What is Price Match?

We want you to have all the benefits of buying directly through us, so we offer to match the lowest price of any recognized online partner.

HOW IT WORKS

Check that the product you want is in-stock on our store.

Call us at 1800 88 4889 and be ready with the link to the product with the lowest price.

HP Sales agents will check your request.

Once validated, you can purchase at the matched price!

FREQUENTLY ASKED QUESTIONS

Yes, the product model number of the item that you intend to purchase will have to match the product number of the model on our site.

This Price Match Policy is limited to one item per customer. It applies to prices offered on the online sites of partners/retailers only. This Price Match Policy is only applicable to Malaysian retailers and the HP Malaysia Official Store.

The following items are excluded from this Price Match Policy:

  • Products without “Price Match Available Tag” in the Product Page
  • Package deals (e.g. printer and computer bundles)
  • Resellers
  • Customer special/bespoke orders
  • Contract Pricing
  • Clearance products or bulk purchase offers
  • Price errors or member/club prices
  • Flash Deals from certain Marketplaces

Yes, they are included in the calculation. The total sum of the product’s sale price and shipping cost will be used in HP’s determination of the final price match. For example, if the price of the product on a retailer’s website is $100 and shipping costs $5, the final price that HP will match is $105.

All coupons or special discounts will be taken into account in the final price match. For example, if the online retailer is offering a coupon discount of a $10 off the product’s sale price of $100, HP will match the final sale price of $90.

No. The HP Malaysia Store does not price match "free gift with purchase" orders. This includes promotions that offer a free voucher/gift card with purchase.

No. The HP Malaysia Store does not match financing offers.

No. The HP Malaysia Store does not match trade-in value or offers on trade-in products.

You can either take advantage of (i) a price match under this Policy or separately, (ii) any coupon or special discount that you have for the HP Malaysia Store, but not both.

The only applicable payment method after an approved price match is Bank Transfer.

Price Match Terms

At the time of purchase, we (https://www.hp.com/my-en/shop/) will match the current direct-fulfilled price (including all taxes and delivery charges) of not more than 10% of the compared price difference for all new HP products (basis HP part number) and with any nationally recognized online partner. Just call us on 1800-88-4889 to request a price match and to complete your new purchase because price match requests cannot be completed via e-mail or the online store at check-out. When you call, please tell the sales agent:

  1. The applicable product you’d like to purchase from https://www.hp.com/my-en/shop/ and the direct fulfilled price (including all taxes and delivery charges) and the link to the price you get from other online partner store.
  2. Please note that price matching is only available when the relevant product(s) are in stock both in the HP Malaysia Store as well as the online partner store at the time of purchase.

The HP Malaysia Store sales agent will review and verify the price match request with you on the phone, including determining whether the online partner is a recognized Malaysia online partner and, verifying whether the products have the same HP part number.In the event of a dispute arising from this Price Match Guarantee, HP has final and binding decision rights.

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