Site Map

1. Print Quality Troubleshooting Home ›

1-1. Order Supplies ›
1-2. Full color background issue ›
1-3. Print PQ troubleshooting pages ›

2. Issues on PQ troubleshooting test pages

2-1. Interpreting PQ troubleshooting test pages ›
2-2. Interpreting repetitive issues ›
2-3. All issues on PQ troubleshooting test pages
    Cyan ›     Magenta ›     Black ›    
    Yellowgreen ›     Greenyellow ›
2-4. Toner smear
   Cyan ›    Magenta ›    Black ›    Yellow-green ›    Green-yellow ›   
2-5. ITB cleaning blade streak
   Cyan ›    Magenta ›    Black ›    Yellow-green ›    Green-yellow ›   
2-6-1. Horizontal lines repeating every 1.6 inches (41 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›
2-6-2. Horizontal lines repeating every 1.9 inches (47 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›
2-7. Partial missing color plane
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen  - Missing yellow ›  Missing cyan ›
    Greenyellow  - Missing yellow ›  Missing cyan ›
2-8. Backside 71.5mm repetitive defect
    Cyan ›     Magenta ›     Black ›    Yellow-green ›    Green-yellow ›   

3. Other print quality issues

3-1. Motting ›
3-2. While halos ›
3-3. Blister on coated media ›
3-4. Misaligned CPR bar (text with shadows or halos) ›
3-5. Other issues repeating at various intervals ›

5. Try other resources ›

Procedures

P1. Print the PQ troubleshooting pages ›
P2. Print the diagnostics pages ›
P3. Setup environment ›
P4. Setup cleaning frequency ›
P5. Calibrate the printer ›
P6. Calibrate the scanner ›
P7. Change media ›
P8. Setup page procedure ›
P9. Print Solid Blue Test Pages ›
P10. Print Halo Test Pages ›
P12. Setting Color Settings to 4-Color
  Solid Blue Test Pages ›   Halo Test Pages ›
P12. Steps for cleaning ITB unit ›
P13. Steps for replacing ITB unit ›
P14. Steps for checking the bushings of the ITB unit ›
P15. Steps for replacing roller kit ›
P16. Steps for check the supplies ›
P17. Steps for reinstall all the image drums ›
P18. Steps for replacing image drums
  Cyan ID ›   Magenta ID›   Yellow ID ›   Black ID ›
P19. Steps for replacing toner cartridges
  Cyan ›   Magenta ›   Yellow ›   Black ›
P20. Steps for check the toner cartridge
  Check the pins ›   Check the gate ›
P21. Steps for check the image drums
  Check the gate ›

P22. Steps for copying with ADF ›
P23. Steps for copying with flatbed scanner ›
P24. Steps for cleaning ADF ›
P25. Steps for cleaning ADF slit glass ›
P26. Steps for cleaning scanner flatbed ›

Overlay helps

H1. Print cartridges
  Cyan ›   Magenta ›   Yellow ›   Black ›
H2. Image drums
  Cyan ›   Magenta ›   Yellow ›   Black ›
H3. ITB unit ›
H4. Roller Kit ›
H5. Fuser ›
H6. Bushings of ITN unit ›
H7. Cam of print cartridge ›
H8. Gate of print cartridge ›
H9. Pin of print cartridge ›
H10. Tab of print cartridge ›
H11. Gate of image drum ›
H12. Seal of image drum ›
H13. Paper Tray ›
H14. CPR Bars ›
H15. Misaligned CPR Bars ›
H16. Automatic Document Feeder (ADF) Unit ›
H17. Flatbed Glass and Bottom of the Scanner Lid ›
H18. ADF Rollers ›
H19. ADF Separation Pad ›
H20. ADF Glass Window ›

Cyan Print Cartridge

Magenta Print Cartridge

Yellow Print Cartridge

Black Print Cartridge

Cyan Image Drum

Magenta Image Drum

Yellow Image Drum

Black Image Drum

Paper Tray

Roller kit

Cam of print cartridge

Gate of print cartridge

Gate of imgage drum

Seal of imgage drum

Pin of print cartridge

Tab of print cartridge

CPR Bars

Misaligned CPR Bars

ITB

Fuser

Secondary Transfer Roller

Bushings

Automatic Document Feeder (ADF) Unit

Flatbed Glass and Bottom of the Scanner Lid

ADF Rollers

ADF Separation Pad

ADF Glass Window