HP SmartFriend Services

System Requirements and Supported Products

Minimum System Requirements

  • Operating System: Windows XP SP3 or higher
  • Minimum hardware and software requirements specified by manufacturer for installed OS
  • Broadband: Internet connection with >512Kbps speed

Supported Products

CategoryProduct TypeProduct
HardwarePCsDesktop PC
Laptops
Netbooks
PeripheralsPrinters
Scanners
DVD Drives
Video/ Sound Cards
USB Devices
CD/DVD Writers
Hard Drives
Monitors
Keyboards- Wired & Wireless
NetworkingRouters
Wireless access points
SoftwareInternet BrowsersInternet Explorer
Firefox
Chrome
Contact ManagementACT!
Goldmine
E-MailMicrosoft Outlook
Commonly-used email applications (Gmail, Yahoo, AOL, etc.)
Word ProcessingMicrosoft Word
Microsoft Works
SpreadsheetsMicrosoft Excel
PresentationsMicrosoft PowerPoint
Relational DatabaseMicrosoft Access
Desktop PublishingMicrosoft Publisher
GraphicsMicrosoft Visio
Microsoft Front Page
Financial ApplicationsMicrosoft Money
Quicken
Quickbooks
Turbo Tax
Desktop ConvertersAdobe Acrobat
Security/ AV/ ASF-Secure Internet Security Suite
Microsoft Security Essentials
Computer Associates Security Suite
McAfee Antivirus and ToPs
Symantec/ Norton Internet Secuirty
Other major AV/AS products
Project ManagementMicrosoft Project
CD/DVD CreationAdaptec Easy CD Creator
Roxio Easy CD Creator
Fax/ ConnectivityWinfax Pro
Additional ApplicationsMacromedia Shockwave
Macromedia Flash
Operating Systems Windows 7
Windows XP
Windows Vista
Android
Chrome
Windows
OSX
iOS
Supported products may vary based on service purchased
1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.