HP SmartFriend Services

HP SmartFriend Solve My Problem


Have a PC calamity and need immediate one-time assistance? HP SmartFriend Solve My Problem can save your day and more. Make a single phone call to a specially trained HP technician, who is there for you 24/71.

Call 844-814-1800 to purchase

During your support session, an HP technician can assist you with:

  • PC performance.
  • Diagnosing and removal assistance of viruses, spyware and malware.
  • Troubleshooting software and system application crashes.
  • Resolving error messages and persistent pop-ups.
  • Diagnosing and remedying operating system issues.
  • PC boot-up issues.

During your support session, the HP SmartFriend technician can assist you with1:

  • Installation and setup of common software applications.
  • Network setup and configuration.
  • Securing a wireless network.
  • and customizing Windows OS features to your needs and preferences.

Customize your PC by:

  • Configuring data backup to a local storage device.
  • Uploading photos to Internet-based services.
  • Syncing Smartphones and tablet devices with PC applications.
  • Downloading licensed media from the Internet.
Complete Plan
Do you need on-going support?

Our HP SmartFriend Complete Plan offers over-the-phone 24/7 support wherever you are1. You will also have access to an HP technician for login to your PC for problem resolution.

Find out more about HP SmartFriend Complete Plan

1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.