HP SmartFriend Services

HP SmartFriend PC Setup


Skip the hassle and let an expert HP technician sets up your PC in a one-time support session that includes HP technician's remote login to your new PC1.

Call 844-814-1800 to purchase

Let an HP technician take the stress out of PC setup by:

  • Configuring your settings.
  • Setting up a basic Internet connection (existing broadband connection required).
  • Configuring browser and network security settings.
  • Installing licensed security software.
  • Connecting your printer.
  • Removing unwanted programs and trial-ware.
  • Setting up Windows updates.

During your support session, an HP technician will provide training on:

  • Legacy desktop usage and new user interface configurations using tiles.
  • New "charms" – what they are and how to use them.
  • Starting the PC, searching, and browsing the desktop with Internet Explorer 10.
  • Shut down, sleep, and hibernation modes.
  • Switching between applications.
  • Browsing with Internet Explorer 10 or suggesting alternative browser options.
  • How to download free and fee-based software from Microsoft Store.
  • HP Support Assistant, and how to use it.
  • Using the HP tile "Getting Started with Windows 8 App".

Customize your PC by:

  • Personalizing the default background.
  • Configuring and changing settings.
Windows 8
Do you need on-going support?

Our HP SmartFriend Complete Plan offers over-the-phone 24/7 support wherever you are1. You will also have access to an HP technician for login to your PC for problem resolution.

Find out more about HP SmartFriend Complete Plan

1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.