HP SmartFriend Services

HP SmartFriend Complete Plan


Enjoy over-the-phone 24/71 support from an expert HP technician wherever you are with HP SmartFriend Complete Plan. We can walk you through how to solve the issue or login to your PC1 remotely and solve it for you.

A one-time setup fee will apply.

Subscriptions require 1 year commitment. Early termination fee will apply (see Terms and Conditions for more detail).

Our HP SmartFriend technicians will also help you make the most of your technology with everyday usage tips, including web communications and social media advice.

Call 844-814-1800 to purchase

During your support session, the HP technician can assist you with1:

  • PC performance.
  • Diagnosing and removal assistance of viruses, spyware and malware.
  • Resolving error messages and persistent pop-ups.
  • Troubleshooting software and system application crashes.
  • Diagnosing and remedying operating system issues.
  • PC boot-up issues.

Ensure proper PC configuration to optimize usage for:

  • Installation and setup of common software applications.
  • Network setup and configuration.
  • Securing a wireless network.
  • Customizing Windows OS features to your needs and preferences.

Customize your PC by:

  • Configuring data backup to a local storage device.
  • Uploading photos to Internet-based services.
  • Syncing Smartphones and tablet devices with PC applications.
  • Downloading licensed media from the Internet.
1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.