HP SmartFriend Services

HP SmartFriend Family Plan


Family members need PC support, too. HP SmartFriend Family Plan covers up to 4 computers–and ensures an expert HP technician is on-call to resolve family members' PC1 issues, 24/71.

A one-time setup fee will apply.

Subscriptions require 1 year commitment. Early termination fee will apply (see Terms and Conditions for more detail).

Call 844-814-1800 to purchase

During your support session, the HP SmartFriend technician can assist you with1:

  • PC performance.
  • Diagnosing and removal assistance of viruses, spyware and malware.
  • Troubleshooting software and system application crashes.
  • Resolving error messages and persistent pop-ups.
  • Diagnosing and remedying operating system issues.
  • PC boot-up issues.

Ensure proper PC configuration to optimize usage for:

  • Installation and setup of common software applications.
  • Network setup and configuration.
  • Securing a wireless network.
  • Customizing Windows OS features to your needs and preferences.

Customize your PC by:

  • Configuring data backup to a local storage device.
  • Uploading photos to Internet-based services.
  • Syncing Smartphones and tablet devices with PC applications.
  • Downloading licensed media from the Internet.
Complete Plan
Need protection for only one PC?

Get the same great protection as the HP SmartFriend Family Plan, but for just one computer. Includes help over the phone and/or HP technician remote login to your PC for technical support.

Find out more about HP SmartFriend Complete Plan

1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.