Site Map

1. Print Quality Troubleshooting Home ›

1-1. Order Supplies ›
1-2. Full color background issue ›
1-3. Print PQ troubleshooting pages ›

2. Issues on PQ troubleshooting test pages

2-1. Interpreting PQ troubleshooting test pages ›
2-2. Interpreting repetitive issues ›
2-3. All issues on PQ troubleshooting test pages
    Cyan ›     Magenta ›     Black ›    
    Yellowgreen ›     Greenyellow ›
2-4. Vertical lines, streaks, or bands
2-4-1. White vertical lines or bands
   Cyan ›    Magenta ›    Black ›   
   Yellowgreen   - Green portion ›   Whole page ›
   Greenyellow   - Green portion ›   Whole page ›
2-4-2. Vertical lines or line segments
    Cyan ›    Magenta ›    Black ›   
    Yellowgreen ›    Greenyellow ›
2-5. Repetitive lines
    Cyan ›    Magenta ›    Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›
2-5-1. Horizontal lines repeating every 1.3 inches (32 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›
2-5-2. Horizontal lines repeating every 3.0 inches (76 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›
2-6. Repetitive spots
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-6-1. Spots repeating every 1.3 inches (32 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-6-2. Spots repeating every 1.7 inches (44 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-6-3. Spots repeating every 2.0 inches (51 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-6-4. Spots repeating every 2.5 inches (63 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-6-5. Spots repeating every 3.0 inches (76 mm)
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen ›    Greenyellow ›
2-7. Missing color
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen  - Missing yellow ›  Missing cyan ›
    Greenyellow  - Missing yellow ›  Missing cyan ›
2-8. Fading Color
    Cyan ›     Magenta ›     Black ›   
    Yellowgreen   - Green portion ›   Whole page ›
    Greenyellow   - Green portion ›   Whole page ›

3. Other print quality issues

3-1. Misaligned CPR bar (text with shadows or halos) ›
3-2. Other issues repeating at various intervals ›

4. Scan quality issues

4-1. Automatic Document Feeder (ADF) streaks(s) ›
4-2. Random spots ›

5. Try other resources ›

Procedures

Print Test/Status Pages:
P1. Print the PQ troubleshooting pages ›
P2. Print the diagnostics pages ›
P3. Print the fuser cleaning page ›
P4. Print the supply status pages ›

Related to Fuser
P5. Steps for removing the fuser ›
P6. Steps for reinserting the fuser ›
P7. Steps for purchasing the fuser assembly kit ›
P8. Steps for replacing the fuser ›

Related to Transfer Unit/Roller
P9. Steps for removing the transfer unit ›
P10. Steps for reinserting the transfer unit ›
P11. Steps for purchasing the secondary transfer roller assembly kit ›
P12. Steps for replacing the transfer unit ›
P13. Steps for removing the secondary transfer roller ›
P14. Steps for reinserting the secondary transfer roller ›
P15. Steps for purchasing the transfer kit ›
P16. Steps for replacing the secondary transfer roller ›

Related to Print Cartridges
P17. Steps for reseating the cartridges ›
P18. Steps for reinserting print cartridges
  Cyan ›   Magenta ›   Yellow ›   Black ›
P19. Steps for replacing print cartridges
  Cyan ›   Magenta ›   Yellow ›   Black ›
P20. Steps for swapping cartridges
  Cyan ›   Magenta ›   Yellow ›
P21. Steps for returning cartridges after swapping
  Cyan ›   Magenta ›   Yellow ›
P22. Steps for setting printer for swapping ›
P23. Steps for exist swapping mode ›
P24. Print cartridge test procedure for white vertical line(s) or band(s)
  Cyan ›   Magenta ›   Yellow ›
P25. Print cartridge swap procedure for white vertical line(s) or band(s)
  Cyan ›   Magenta ›   Yellow ›
P26. Print cartridge test procedure for missing color
  Cyan ›   Magenta ›   Yellow ›
P27. Print cartridge swap procedure for missing color
  Cyan ›   Magenta ›   Yellow ›

Other Printer Related Procedures
P28. Steps for reseating the formatter ›
P29. Steps for calibrating the printer ›

Copy/Scan Related Procedures
P30. Steps for copying with ADF ›
P31. Steps for copying with flatbed scanner ›
P32. Steps for cleaning ADF ›
P33. Steps for cleaning ADF slit glass ›
P34. Steps for cleaning scanner flatbed ›
P35. Steps for calibrating the scanner ›

Overlay helps

H1. Print cartridges
  Cyan ›   Magenta ›   Yellow ›   Black ›
H2. Paper Tray ›
H3. Transfer Unit ›
H4. Fuser ›
H5. Secondary Transfer Roller ›
H6. CPR Bars ›
H7. Misaligned CPR Bars ›
H8. Automatic Document Feeder (ADF) Unit ›
H9. Flatbed Glass and Bottom of the Scanner Lid ›
H10. ADF Rollers ›
H11. ADF Separation Pad ›
H12. ADF Glass Window ›

Cyan Print Cartridge

Magenta Print Cartridge

Yellow Print Cartridge

Black Print Cartridge

Paper Tray

CPR Bars

Misaligned CPR Bars

Transfer Unit

Fuser

Secondary Transfer Roller

Automatic Document Feeder (ADF) Unit

Flatbed Glass and Bottom of the Scanner Lid

ADF Rollers

ADF Separation Pad

ADF Glass Window