为您守護及抵禦殘酷世界

Care Pack 服務為您提供延長保障，價格相宜。為何不選擇超越標準保養的保障，替自己加多一重安心？

搜尋最合適的 Care Pack 保養服務

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產品序號/SN

甚麼是 HP Care Pack？

HP Care Pack 是 HP 標準裝置保養的升級或延伸版本。我們備有一系列保障選項，適用於桌面電腦、筆記簿型電腦、打印機和商用個人電腦。

你可在何時購買 HP Care Pack？

保養期內 Care Pack (IWCP) 可於購買產品（筆記簿型電腦、桌面電腦、打印機）時或購買產品之日起最長 90 天內購買
保養期後 Care Pack (PWCP) 可於產品保養期到期前 60 天至到期後 30 天內購買。視乎產品而定，可能有所差異。

筆記簿型電腦

打印機

最長 3 年保障
上門支援
遠端診斷報告

HP Care Pack - 家用筆記簿型電腦保養升級

權利
總保養年期
標準零件及技工服務
遠端問題診斷及支援
硬件服務地點
支援處理時間（回應時間）
意外損毀保障 (ADP)

- 標準保養
- 1 年
- ✔
- 服務時間
- 自擕至維修中心
- 標準
- —
- HP Care Pack
- 最長 3 年
- ✔
- 服務時間
- 自擕至維修中心
- 標準
- 可選

電腦支援服務

全方位裝置保護、支援及維修服務，全力協助用戶大幅提高生產效率。

下一個工作日上門服務

減少您的停機時間，並在下一個工作日內解決您的技術問題 - 包括取件和退貨以及郵寄服務。
意外損壞保護

意外事故總會發生，但請不要感到沮喪。Care Pack 將為您提供保障，涵蓋不慎灑漏、跌落、電源過壓，甚至是您設備的 LCD 螢幕損壞。

Up to 3 Years Coverage
On-Site Support
Remote Diagnostics Report

權利
總保養年期
標準零件及技工服務
遠程問題診斷及支援
硬件服務地點
Support turnaround (response time)
SmartFriend - Remote technical support and device health analytics

- Standard Warranty
- 1 Year
- ✔
- Business Hours
- Off-site (Return to Depot)
- Standard
- Optional
- HP Care Pack
- Up to 3 Years
- ✔
- Business Hours
- On-site
- Next Business Day
- Optional

最長 3 年保障
上門支援
下一個工作日更換

HP Care Pack - 家用打印機保養升級

權利
總保養年期
標準零件及技工服務
遠程問題診斷及支援
硬件服務地點
支援處理時間（回應時間）

- 標準保養
- 1 年
- ✔
- 服務時間
- 上門
- 標準
- HP Care Pack
- 最長 3 年
- ✔
- 服務時間
- 上門
- 下一個工作日

桌面電腦

ActiveCare
損壞媒體保留
Travel Support - covers 84 countries*

*for select products only

Care Pack - Support services

Entitlement
Total years of coverage
Standard parts & labour services
Remote problem diagnosis and support
Hardware service location
Support turnaround (response time)
Accidental Damage Protection (ADP)
Defective Media Retention for sensitive data protection
Support for travellers - covers 84 countries
Active Care - Proactive alerts for failing hardware

- Standard Warranty
- 1 Year
- ✔
- Business Hours
- Off-site (Return to Depot)
- Standard
- —
- —
- —
- —
- HP Care Pack
- Up to 5 Years
- ✔
- Business Hours
- On-Site
- Next Business Day
- Optional
- Optional
- Optional
- —
- HP Care Pack with Active Care
- Up to 5 Years
- ✔
- 24/7 Support
- On-Site
- Next Business Day
- Optional
- Optional
- Optional
- ✔

商用個人電腦支援服務

全方位裝置保護、支援及維修服務，全力協助用戶大幅提高生產效率。

Active Care

憑藉上門支援（包括零件及技工服務）、全年無休 24 小時遠程診斷和支援，以及預測性分析和裝置健康狀況監察，時刻掌控裝置維護情況。
Defective Media Retention

Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.

*Hard drive replacement service is available at no additional charge
Travel Support

Stay productive and get access to your coverage benefits while travelling abroad with Next Business Day Onsite Support in over 84 countries.

*Defective Media Retention (DMR) is available as an add-on to a Travel HP Care Pack.

ActiveCare
損壞媒體保留
最長 5 年保障

HP Care Pack- 商務桌面電腦保養升級

權利
總保養年期
標準零件及技工服務
遠程問題診斷及支援
硬件服務地點
支援處理時間（回應時間）
Active Care - 針對故障硬件發出前瞻性警報
損壞媒體保留，專門保護敏感數據

- 標準保養
- 1 年
- ✔
- 服務時間
- 上門
- 標準
- —
- —
- HP Care Pack
- 最長 5 年
- ✔
- 服務時間
- 上門
- 下一個工作日
- —
- 可選
- HP Care Pack 連 Active Care
- 最長 5 年
- ✔
- 全年無休 24 小時支援
- 上門
- 下一個工作日
- ✔
- 可選

商用個人電腦支援服務

全方位裝置保護、支援及維修服務，全力協助用戶大幅提高生產效率。

Active Care

憑藉上門支援（包括零件及技工服務）、全年無休 24 小時遠程診斷和支援，以及預測性分析和裝置健康狀況監察，時刻掌控裝置維護情況。
下一個工作日上門服務

減少您的停機時間，並在下一個工作日內解決您的技術問題 - 包括取件和退貨以及郵寄服務。
損壞媒體保留

以符合安全標準的方式控制、保護及處置你的損壞媒體儲存裝置，同時確保你的機密數據安全無虞。

*硬碟更換服務費用全免

Up to 5 Years Warranty
On-site Support
Next Business Day Exchange

HP Care Pack- 商務桌面電腦保養升級

Total years of coverage
Standard parts & labour services
Remote problem diagnosis and support
Hardware service location
Support turnaround (response time)

- Standard Warranty
- Up to 3 Years
- ✔
- Business Hours
- On-Site
- Standard
- HP Care Pack
- Up to 5 Years
- ✔
- Business Hours
- On-Site
- Next Business Day

What can Care Pack services do for you?

Care Pack services, part of HP Care, provides the extended coverage you need at an affordable price. Why not protect yourself with coverage that goes beyond the standard warranty?


Features	1 Year Standard Warranty	HP Care Pack
Total years of coverage	1 Year	2 to 4 Years
Accidental damage protection* (僅限指定商用手筆記簿型電腦及工作站)
Next business day exchange
Remote problem diagnosis and suport
No deductibles or hidden fees
		UPGRADE NOW

Enhanced Protection

Get peace of mind with in-warranty Care Pack Services, available in 2, 3, or 4 year terms.

Remote Problem and Diagnosis Report

Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.

Accidental Damage Protection

Accidents happen. With Accidental Damage Protection HP will repair or replace your HP Sprocket or OfficeJet Mobile Printer if it has been damaged from accidental drops, spills or electrical surges.

Fast Response

Care Pack services quickly get you back up and running.

Next Business Day Exchange

If our tech support agent is unable to resolve your printer issues we'll ship a replacement printer to arrive next business day. We even provide everything you need to ship the broken unit back.

Free Shipping and Free Returns

No need to worry about shipping costs – we have it covered for you with free shipping and free returns.

Coverage Extension

Go beyond your standard warranty with a Care Pack service that works best for you.

In-Warranty

In-Warranty extensions include a variety of Care Pack services to enhance your printer's standard warranty for better service and faster resolutions. Available in 2, 3 or 4 year service terms.

All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns.

You can purchase In-Warranty services for your printer at time of purchase or up to 90 days after printer purchase.

Post-Warranty

Post Warranty Care Pack services take over after your standard warranty or your upfront Care Pack service expires. Available in 1 or 2 year service terms.

Includes remote problem diagnosis and Next Business Day Exchange service.

You can purchase Post Warranty services for your printer 90 days before or 30 days after your standard warranty or Care Pack service expires.

Protection Against a Cruel World

It can be a hard-knock life for a laptop, tablet, or other device. Why not protect yourself with coverage that goes above and beyond your warranty?


Features	1 Year Standard Warranty	HP Care Pack
Total years of coverage	1 Year	1 to 3 Years
Accidental damage protection (僅限指定商用手筆記簿型電腦及工作站)
No deductibles or hidden fees
		UPGRADE NOW

HP's got your back

Extend protection beyond the standard limited warranty

No Hidden Fees

You won't pay a rupee in deductibles and fees for Care Pack service – even if we need to replace your entire device.

Only The Real Deal

We use only 100% genuine HP parts.

Stress-Free Coverage from HP

Accidental Damage Protection

Drops, spills, power surges-don't let these accidents force you to buy a new device.

Protection Against The Unexpected

Accidents can happen anywhere – even when you're not moving. Why not protect yourself with coverage that goes above and beyond your warranty?


Features	1 Year Standard Warranty	HP Care Pack
Total years of coverage	1 Year	1 to 5 Years
Accidental damage protection (僅限指定商用手筆記簿型電腦及工作站)
No deductibles or hidden fees
		UPGRADE NOW

HP's Got Your Back

Extend protection beyond the standard limited warranty

No Hidden Fees

You won't pay a rupee in deductibles and fees for Care Pack service – even if we need to replace your entire device.

Only The Real Deal

We use only 100% genuine HP parts.

Stress-Free Coverage from HP

Accidental Damage Protection

Drops, spills, power surges-don't let these accidents force you to buy a new device. This includes damage or broken liquid crystal displays (LCDs) or broken parts.

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为您守護及抵禦殘酷世界

搜尋最合適的 Care Pack 保養服務

甚麼是 HP Care Pack？

HP Care Pack 是 HP 標準裝置保養的升級或延伸版本。我們備有一系列保障選項，適用於桌面電腦、筆記簿型電腦、打印機和商用個人電腦。

你可在何時購買 HP Care Pack？

最長 3 年保障

上門支援

遠端診斷報告

HP Care Pack - 家用筆記簿型電腦保養升級

電腦支援服務

下一個工作日上門服務

意外損壞保護

Up to 3 Years Coverage

On-Site Support

Remote Diagnostics Report

最長 3 年保障

上門支援

下一個工作日更換

HP Care Pack - 家用打印機保養升級

ActiveCare

損壞媒體保留

Travel Support - covers 84 countries*

Care Pack - Support services

商用個人電腦支援服務

Active Care

Defective Media Retention

Travel Support

ActiveCare

損壞媒體保留

最長 5 年保障

HP Care Pack- 商務桌面電腦保養升級

商用個人電腦支援服務

Active Care

下一個工作日上門服務

損壞媒體保留

Up to 5 Years Warranty

On-site Support

Next Business Day Exchange

HP Care Pack- 商務桌面電腦保養升級

What can Care Pack services do for you?

Enhanced Protection

Remote Problem and Diagnosis Report

Accidental Damage Protection

Fast Response

Next Business Day Exchange

Free Shipping and Free Returns

Coverage Extension

In-Warranty

Post-Warranty

Protection Against a Cruel World

HP's got your back

No Hidden Fees

Only The Real Deal

Stress-Free Coverage from HP

Accidental Damage Protection

Protection Against The Unexpected

HP's Got Your Back

No Hidden Fees

Only The Real Deal

Stress-Free Coverage from HP

Accidental Damage Protection