Partial Missing Cyan Plane

• Toner level is low in the cyan image drum .
• There is a problem replenishing the toner from the cyan toner cartridge to the cyan image drum .

1. Check the toner level of the printer from the control panel. Show me how. If the toner level is low, replace the toner cartridge, Show me how.
2. Print and examine another set of PQ troubleshooting pages. Show me how. If the problem is resolved, stops here; otherwise, continue with the following steps.
3. Check the position of the Toner Gate on the Toner Cartridge and Image Drum to ensure that toner is flowing from the Toner Cartridge into the Image Drum:
   1. Remove the cyan toner cartridge , Show me how, and rock it gently.
   2. Remove the cyan image drum , Show me how.
   3. Check the plastic pins on the cyan toner cartridge , and ensure that they are not broken. Show me how.
   4. If the plastic pins are broken, replace the toner cartridge, Show me how.
   5. Examine the toner gates on the cyan toner cartridge . Make sure that they are in closed position. Show me how.
   6. Examine the toner gates on the cyan image drum . Make sure that they are in closed position. Show me how.
   7. Reinsert the cyan image drum. Show me how.
   8. Reinsert the cyan toner cartridge. Show me how.
4. Print and examine another set of PQ troubleshooting pages. Show me how.
5. If the issue is not resolved, Contact HP.

Order a cyan print cartridge.

Order a cyan image drum.

Note: It is not necessary to replace the other print cartridges or image drums.