Color Definition: Magenta: 
Fig. Magenta-1.1
As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.
Fig. Magenta-1.1
Fig. Magenta-1.2
Fig. Magenta-1.3
Description
A portion of the image is smeared in the feed (horizontal) direction. The section that is smeared may be a narrow or wide streak, and may extend across the entire page.
Most likely causes
- An internal part of the intermediate-transfer belt ITB
unit is out of place and is smearing the toner over the surface of the ITB unit. - Smears occur more commonly after a paper jam, or during the first daily printing in a high-temperature, high-humidity environment.
- Torn edges of media caught in the ITB unit cleaning blade and not cleared after a paper jam can also cause toner smear.
Troubleshooting and suggestions
- If the smear was first observed after a paper jam, check the ITB unit for torn pieces of paper. Show me how. Then go to next step.
- Print approximately 10 pages to see if the smear clears. If the toner smear still can be observed, go to the next step.
- Replace the ITB unit. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print and examine another set of PQ troubleshooting pages. Show me how.
- If the issue is not resolved, Contact HP.
Recommended parts
Please let HP know if this helped you to resolve your issue, and help HP improve service.