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Fig. Black-3.1
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As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it. |
Fig. Black-3.1
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Fig. Black-3.2
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Fig. Black-3.3
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| Description |
| White vertical line(s) or band(s).
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- Lint or other foreign object on the scanner glass under the black print cartridge
 that is blocking the laser or inside the printer.
- A drum or cylinder inside the printer has been scratched around its circumference.
- The print cartridge is near the end of its life.
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| Troubleshooting and suggestions |
- Remove the black print cartridge and then reinsert it. The protective glass cleaner will wipe the scanner glass under the black print cartridge. Show me how.
- Wait until the printer returns to the Ready state. Note that this will take several minutes.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If performing Step 1 did not eliminate the issue, perform the black print cartridge test procedure for white vertical line(s) or band(s). Show me how.
- If the issue is not resolved, contact HP.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version