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Figure 1: Load paper
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1. Load either 8.5 x 11-inch paper (letter) or A4 in Tray 2 of your printer as shown in Figure 1.
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Figure 2: Home screen
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2. Go to the home screen on the touchscreen, then locate the scroll bar on right as shown in Figure 2.
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Figure 3: Touch Administration
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3. Touch the down arrow on the scroll bar to find ADMINISTRATION. Then touch ADMINISTRATION.
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Figure 4: Scroll bars
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4. There are now two scroll bars as shown in Figure 4. |
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Figure 5: Touch Troubleshooting
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5. Touch the down arrow on the left scroll bar to find TROUBLESHOOTING. Then touch TROUBLESHOOTING. |
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Figure 6: Touch Diagnostics Page
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6. Touch the down arrow on the left scroll bar to find DIAGNOSTICS PAGE. Then touch DIAGNOSTICS PAGE.
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Figure 7: Touch Print
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7. Touch PRINT on the touchscreen to print the Diagnostics page.
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Figure 8: Return to Ready state
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8. The printer returns to the Ready state after printing the Diagnostics page. Pick up the Diagnostics page, and return to your computer to continue the troubleshooting procedure. |
Printable version
