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 business support center  >  technical support -HP Color LaserJet CM3530MFP  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet CM3530MFP

Automatic document feeder (ADF) dark streak(s)
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Fig. ADF dark streak(s)-1.2

As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.

sample1
Fig. ADF dark streak(s)-1.1
sample2
Fig. ADF dark streak(s)-1.2
sample3
Fig. ADF dark streak(s)-1.3
 
Description
The page scanned through the automatic document feeder (ADF Picture of the ADF. Clicking this icon will open a new window.) has one or more dark streak(s) in the feed (vertical) direction that extend across the entire page.

 Most likely causes

  • The narrow glass slit to the left of the flatbed glass (ADF glass window Picture of the ADF. Clicking this icon will open a new window.) has dark contamination on it.

 Troubleshooting and suggestions
  1. To confirm that ADF dark streak(s) is your print quality issue, you need to print a gray test page using Microsoft Internet Explorer by following the steps below.
    1. Perform the page setup procedure. Show me how.
    2. Click to display the gray test page and a print dialog window using your computer.
    3. Click the print button at the bottom of the print dialog window to print the gray test page.
  2. Use the ADF to make a copy of the gray test page that you printed earlier. Show me how. If you are experiencing misfeeds, clean the rollers Pictures of the ADF rollers. Clicking this icon will open a new window. and the separation pad Pictures of the separation pad. Clicking this icon will open a new window. in the ADF. Show me how.
  3. Look at the copy of the gray test page. If the copy of the test page shows ADF dark streak(s) as illustrated above, clean the ADF glass window Picture of the ADF. Clicking this icon will open a new window. to the left of the flatbed glass. Show me how.
  4. Use the ADF to make another copy of the gray test pages that you printed earlier. Show me how. If the issue is not resolved, contact HP.
 Recommended parts

None

 

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