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Fig. Yellowgreen-1.1
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As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it. |
Fig. Yellowgreen-1.1
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Fig. Yellowgreen-1.2
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Fig. Yellowgreen-1.3
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| Description |
| A portion of the image is smeared in the feed (horizontal) direction. The section that is smeared may be a narrow or wide streak, and may extend across the entire page.
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- An internal part of the intermediate-transfer belt ( ITB
 ) unit is out of place and is smearing the toner over the surface of the ITB unit.
- Smears occur more commonly after a paper jam, or during the first daily printing in a high-temperature, high-humidity environment.
- Torn edges of media caught in the ITB unit cleaning blade and not cleared after a paper jam can also cause toner smear.
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| Troubleshooting and suggestions |
- If the smear was first observed after a paper jam, check the ITB unit for torn pieces of paper. Show me how. Then go to the next step.
- Print approximately 10 pages to see if the smear clears.
If the toner smear still can be observed, go to the next step.
- Replace the ITB unit. Show me how.
- After replacing the ITB unit,
print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of PQ troubleshooting test pages. If the issue is not resolved, contact HP.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version