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Fig. Cyan-5.1
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As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it. |
Fig. Cyan-5.1 |
Fig. Cyan-5.2 |
Fig. Cyan-5.3 |
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| Description |
| The background color of the cyan test page is missing toner. The boundary between where the toner is present and not present creates a wavy pattern.
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- One of the transfer rollers in the intermediate-transfer belt ( ITB
 ) unit does not have even pressure across the belt.
- Toner level is low in the cyan image drum and there is a problem replenishing the toner from the cyan
print cartridge .
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| Troubleshooting and suggestions |
- Check the ITB unit to see whether the bushings are correctly positioned. Show me how.
- Print another set of PQ troubleshooting pages. Show me how.
- Look at the new set of test pages. If the issue is not resolved, then perform the cyan
print cartridge test procedure.
Show me how.
- Print and examine another set of PQ troubleshooting pages. Show me how.
- If the issue is not resolved by the cyan print cartridge test procedure, then perform the cyan image drum test procedure. Show me how.
- Print and examine another set of PQ troubleshooting pages. Show me how.
- If the issue is not resolved by the cyan image drum test procedure, contact HP.
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Please let HP know if this helped you to resolve your issue and help HP
improve service.
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Printable version