Thank you for visiting the SINGAPORE HP Store
Orders made before 3pm are eligible to receive their purchases the very next business day. This is subject to stock availability.
To get an approximate delivery time, enter your area Post Code on the product page prior to completing your purchase.
Please remember that all deliveries will require a signature upon receiving the order.
Currently, we do not ship to addresses outside of Singapore.
Delivery of all orders is currently free of charge.
Click on the My Account at the top right of HP Online Store and choose My Orders
You can also track your order here: Track Order
Pay over 6 or 12 monthly instalments using your existing credit card without interest, applications or fees.
Eligible for products in stock and minimum purchase amount of $500 required.
We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:
• Apple Pay
• Google Pay
• GrabPay
For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device, and have payment cards linked to your account.
We accept Visa, MasterCard and American Express credit cards.
Simply follow the instructions below if you want to use PayNow.
Enter UEN: 198401965K
Confirm entity name as VSTECS (SINGAPORE) PTE LTD
Input HP order number in UEN / Bill Reference
Cheque payments must be in full and deposited directly into ECS’ DBS bank account. Ensure that the following are written at the back of the cheque:
Name of Bill-To person
Contact Number
Order Purchase Number (mandatory)
Bank Account Name: VSTECS (SINGAPORE) PTE LTD
Bank Account No: 003-900441-9
Transfer the amount using the following bank details:
BENEFICIARY NAME: VSTECS (SINGAPORE) PTE LTD
BANK NAME: DBS Bank
BANK ACCOUNT NUMBER: 003-900441-9
Upon successful transfer, send a copy of your remittance slips/confirmation to hpstoresingapore@customerservice.team. Kindly note that it will take us approximately 1 business day to validate your payment. If no proof of payment is received within a week from your date of purchase, your order will be cancelled.
Back to topicOrders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 278 0182 to cancel an order. Please note a cancellation fee up to 15% of the order value will be applicable.
All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.
Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, once you have submitted your order, it is final and binding upon you.
All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.
For help in identifying the problem and getting you up and running, please call HP Technical Support. For specific technical support numbers, please visit https://www8.hp.com/sg/en/contact-hp/contact.html
1. Click on the item you want to order then select quantity and click “Add to Cart”.
2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.
3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.
4. Complete your name, phone number and address.
5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.
Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.
You may contact the online chat agent on the bottom right of the HP Shopping website or call the Call Centre on 1800 278 0182 and speak to our customer representative.
- No refunds will be given in the event of a cancellation of any purchase of supplies or accessories.
- In the event of a cancellation of any purchase of products other than supplies or accessories:
The processing time for refunds is 14 business days from the date a valid cancellation request is received.
Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.
“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.
Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.
1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.
2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.
3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.
4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.
You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.
While the pre-order list price does not decrease often, if it does, you will receive the lower list price.
Yes. Please note that each pre-ordered product will have a separate order reference number.
Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.
Please check our Cancellations & Refunds FAQ for more information.
You can login to your HP Online Store account and check your pre-order details and status on My Order page.
Generally, pre-orders are delivered on the listed Release Date.
Delivery to certain postal codes may take longer.
Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.
Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.
If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.
Once your item is ready to be shipped, we will send the delivery information to your email.
Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.
When changing the shipping address, please make sure your payment method and billing address are up to date.
To change your shipping address, login to your HP Online Store Account and select My Account.
Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.
Please check our Cancellations & Refunds FAQ for more information.
https://register.hp.com/apac/flowPage/registration/index.do?execution=e1s1&cc=SG&lang=en
If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions. For more information on HP Care Pack’s term & conditions, please go to here
e-Mail to HP Online Store
For new product purchase or quries of your existing order email to hpstoresingapore@customerservice.team
Call HP Online Store
For home customers: 1800 278 0182
For business customers: 1800 278 1968
For EPP customers: 800 852 8316
For CEPP customers: 800 852 8317
For technical support: 6272 5300