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Delivery

Shipping & Delivery

When will I receive my order?

The estimate time your item will be delivered to your shipping address, is the next business day. This is subject to stock availability and order placed & approved for payment by merchant/credit card company/financial institution before 3 PM Singapore Time (SGT).

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will require a signature.

Do you ship orders outside of Singapore?

Currently, we do not ship to addresses outside of Singapore.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

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Payment

Credit Card

We accept Visa, MasterCard and American Express credit cards.

SplitIt 0% Interest Monthly Instalments

Pay over 6 or 12 monthly instalments using your existing credit card without interest, applications or fees.

Minimum purchase amount of $500 required.

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PayNow

Simply follow the instructions below if you want to use PayNow.

Enter UEN: 198401965K
Confirm entity name as VSTECS (SINGAPORE) PTE LTD
Input HP order number in UEN / Bill Reference

Cheque Payments

Cheque payments must be in full and deposited directly into ECS’ DBS bank account. Ensure that the following are written at the back of the cheque:

Name of Bill-To person
Contact Number
Order Purchase Number (mandatory)
Bank Account Name: VSTECS (SINGAPORE) PTE LTD
Bank Account No: 003-900441-9

Direct Deposits / Bank Transfer

Transfer the amount using the following bank details:

BENEFICIARY NAME: VSTECS (SINGAPORE) PTE LTD
BANK NAME: DBS Bank
BANK ACCOUNT NUMBER: 003-900441-9

Payment Terms

Upon successful transfer, send a copy of your remittance slips/confirmation to hpstoresingapore@customerservice.team. Kindly note that it will take us approximately 1 business day to validate your payment. If no proof of payment is received within a week from your date of purchase, your order will be cancelled.

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Cancellations and refunds

Change or Cancel An Order

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our HP Shopping Call Centre on 1800 278 0182 to cancel an order. Please note a cancellation fee up to 15% of the order value will be applicable.

Refunds

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.

Returns Policy

How do I return my order?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, once you have submitted your order, it is final and binding upon you.

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via cheque payment. Same applies if there is any change in order and the differential amount, if any, is to be refunded.

Damaged Item & Replacement

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Damaged & Replace

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support. For specific technical support numbers, please visit https://www8.hp.com/sg/en/contact-hp/contact.html

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Order & Confirmation

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

  • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
  • For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may contact the online chat agent on the bottom right of the HP Shopping website or call the Call Centre on 1800 278 0182 and speak to our customer representative.


What’s the out of stock order (backorder) cancellation conditions?

- No refunds will be given in the event of a cancellation of any purchase of supplies or accessories.

- In the event of a cancellation of any purchase of products other than supplies or accessories:

  • No cancellation fees will apply in the event a cancellation request is received less than 48 hours from the time payment is received.
  • A cancellation fee of twenty percent (20%) of the purchase price paid will be applied in the event a cancellation request is received from 48 hours after the time payment is received. The balance of the purchase price paid will then be refunded.

The processing time for refunds is 14 business days from the date a valid cancellation request is received.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

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Pre-order

About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.


Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.


2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.


3. At Checkout, fill in your details, shipping & billing address, and your preferred payment method. Proceed to confirm order.


4. Order confirmation and details will be sent to your email. You can also login to your HP Online Store account and check the order status on My Order page.


When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.


What happens if the listing price changes between the time when I pre-order and the time it ships?

While the pre-order list price does not decrease often, if it does, you will receive the lower list price.


Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.


Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable.

Please check our Cancellations & Refunds FAQ for more information.


Where can I view my pre-order details?

You can login to your HP Online Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, pre-orders are delivered on the listed Release Date.


Delivery to certain postal codes may take longer.


Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.


What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.


If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via email.


Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.


Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order anytime prior to the release date and shipment of the product.


When changing the shipping address, please make sure your payment method and billing address are up to date.


To change your shipping address, login to your HP Online Store Account and select My Account.


Can I return my pre-order item after delivery?

Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable.


Please check our Cancellations & Refunds FAQ for more information.

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HP Care Pack

HP Care Pack Services for HP Products

If you purchase an HP Care Pack, HP will send you the applicable HP Care Pack service description, support access details and relevant web address. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to HP's standard Care Pack terms and conditions. For more information on HP Care Pack’s term & conditions, please go to here

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Contact Us

Contact Details

e-Mail to HP Online Store
For new product purchase or quries of your existing order email to hpstoresingapore@customerservice.team

Call HP Online Store
For home customers: 1800 278 0182
For business customers: 800 852 6093
For technical support: 6272 5300

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