Delivery

Shipping & Delivery

When will I receive my order?

Orders placed before 12:00 PM are eligible for next business day delivery, subject to product availability.

For customers in Riyadh, same-day delivery is available on eligible orders placed before 12:00 PM.

To view estimated delivery times, simply enter your area or city on the product page before proceeding to checkout.

Please note: A signature will be required upon delivery.

Do you ship orders outside of Saudi Arabia?

Currently, we only deliver within the Kingdom of Saudi Arabia. International shipping is currently unavailable.

What are your shipping rates?

• Enjoy free delivery on all orders of SAR 200 or more.
• A flat fee of SAR 30 applies to orders below SAR 200.

Holiday Order Cut-off Deadline and Key Delivery Dates

To avoid delays during peak seasons, we recommend placing your orders as early as possible.

Please note that delivery timelines may be impacted during Eid and other official holidays in Saudi Arabia. Our team and logistics partners are working diligently to ensure your order reaches you as quickly as possible.

If you have any questions regarding an existing order, please Login to your HP Online Store account to check your order status. You can also email the HP Store team at KSA.Store@hp.com

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of HP Online Store and choose My Orders

You can also track your order here: Track Order

Credit Card

We accept Visa, MasterCard and American Express credit cards.

• Mastercard
• Visa
• Amex
• MADA

E-Wallets

We accept the following e-wallets so you can make secure and easy payments for your desired HP products whenever, wherever:

For this options to be available upon checkout, please ensure you are logged in via your e-wallet account on your device and have payment cards linked to your account.

Change or Cancel An Order

Can I cancel or change my order?

To cancel an order, call our HP Shopping Call Centre on (Phone to be Advised).

Orders that have already been processed cannot be cancelled; they must be returned to HP. For more information about returns, please read our HP Store Returns Policy.

Refunds

All refunds against order cancellations, after adjusting the cancellation charges, will be processed via bank transfer to the same account / card. Same applies if there is any change in order and the differential amount, if any, is to be refunded.

HP Store 7-Day Return Policy

Our commitment

If you are a consumer customer
(i.e. an individual purchasing products or services primarily for non-professional use)

At the HP Store we want to be completely satisfied with your purchase so you may change your mind and cancel your purchase and receive a refund at any time before it ships and within 7 days from the day you receive your complete order.

Please note: it is HP Policy that we must have received the original items back prior to issuing any refund or replacement product/s.

Exceptions

HP’s 7-Day Return Policy does not apply:

• to products in which the box has been opened. Only non-opened box items are eligible for return and refund;
• to customised products that have been built to your specific requirements;
• to products that are not returned to HP in an as-new condition;
• to products returned to HP without all original packaging, media, documentation and accessories; or
• where you are unable to provide HP with satisfactory proof of purchase.

For open-box products with defects, click here for more information.

Bonus Offers and Bundled Items

Where products are supplied with a gift card or bonus offer, the gift card or bonus must also be returned with the product. If the gift card or bonus is not returned, or if the bonus is not returned in an as new condition, then the value of those items will be deducted from any available refund.
In the case of bundle offers, all bundle items must also be returned to HP in an as new condition otherwise the value of those items will be deducted from any available refund.

How to return an unwanted item

To return a product, please email HP at KSA.Store@hp.com for assistance. To help us deal with your request as quickly as possible, please have your original order number ready.
You are responsible for all costs of returning a product back to HP under this Change of Mind Policy.

Before returning a product to HP

Please remove any:
• additional software and personal information
• hardware components which you have installed yourself on the product after you received it
• personal CDs or DVDs you used to install drivers for any hardware products
• passwords used to block access to the operating system or any other software components which came with the product

Please note that refunds cannot be issued until HP receives the original product back. Refunds for all purchases will be given using your original payment method. HP aims to process refunds within 1-5 working days.

If you have any further questions, please call our HP support team at KSA.Store@hp.com.

Our After Sales Team will help to arrange collection of the goods free of charge on a mutually convenient date.

Please ensure you have tracking/proof of delivery as without this, we will be unable to process your refund.

Our After Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

Please note if you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

What to do if you have a damaged item
What to do if you have a defective product

Returns Policy

All orders are subject to acceptance by HP, including HP satisfying any requirements under any US or other export control regulations. Electronic orders must satisfy any legal requirements that agreements be in writing. Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by HP, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, once you have submitted your order it is final and binding upon you. For more information on returns terms and conditions, click here.

Damaged Product or Box

In the unfortunate event that you receive a damaged product don’t worry.
Firstly, please be sure to note and outline any damage on the delivery note supplied by our carrier.
To help us fix the situation as quickly as possible please email our HP Support team within 7 days of receipt of your order KSA.Store@hp.com

Please provide as much detail as possible:
Is the damage visible on the product before or after opening?
Was the box/equipment damaged?
Provide photographic evidence of the damage.
HP will arrange to collect the goods at a convenient date and once returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call HP Technical Support. For specific technical support numbers, please visit https://www.hp.com/sa-en/shop/contact-us

How to Order

1. Click on the item you want to order then select quantity and click “Add to Cart”.

2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

4. Complete your name, phone number and address.

• For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
• For new customers, please tick “Create account” and fill in password.

5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Items in remain in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may contact the online chat agent on the bottom right of the HP Shopping website or email the HP Support Team at KSA.Store@hp.com.

What’s the out of stock order (backorder) cancellation conditions?

- No refunds will be given in the event of a cancellation of any purchase of supplies or accessories.

- In the event of a cancellation of any purchase of products other than supplies or accessories:

• No cancellation fees will apply in the event a cancellation request is received less than 48 hours from the time payment is received.

The processing time for refunds is 1-4 business days from the date a valid cancellation request is received.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID.

What are "Clearance items" products?

All products listed in our Clearance items are brand-new discontinued products shipped in original packaging. We usually have very limited quantities of these products and when they are gone, we can't get more.
There are no refurbished models available through the Clearance items.

How do I use a discount coupon code?

To redeem coupons, just enter at cart once you completed your shopping and are ready to checkout.

1. After choosing your required options, click on the buy now button.
2. Click "View/Edit cart".
3. Enter your coupon code in the box labelled "Apply Discount Code" and click "Apply Discount".
4. Your coupon discount should show up on the Discounts line, under the Total Discount.
5. Click the "Checkout" button.
6. After you have successfully placed your order, you will receive an e-mail confirmation.

Why is my coupon code rejected?

If your coupon code is rejected, there may be several reasons:

1. You have entered the coupon code incorrectly. Please re-check the code and re-enter it.
2. 2. You are trying to apply a discount to a product not included in the coupon offer, such as products combined with others in a bundle, or refurbished products that may not allow coupon discounts.
3. Your coupon has expired.
4. Your coupon requires a minimum purchase which has not been met.
5. Your coupon is limited to a set quantity of purchases and the limit has already been met. For example, limited to the first 25 units sold.
6. Your product is not available to coupon discounts as designated by coupon details.


If our site does not accept your coupon, and you believe you have a valid coupon, please email KSA.Store@hp.com on Sunday – Thursday (9:00am – 6:00pm) except public holiday.

What about security?

HP Shopping Store is committed to ensuring that the security of your information throughout the purchasing experience. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred from your computers server to ours. As you navigate the site, you may receive security warning messages, depending on your browser settings. These messages are simply letting you know that you are entering or leaving a secure area.

What do you do with my personal information?

HP Shopping Store takes great pride in offering a safe and secure online shopping experience. We also respect your privacy, and we are committed to protecting it. Here is how HP uses the information within your profile:

Address: We use your address to deliver you the products you ordered. Our delivery services do not cover P.O. Box Address. Please provide a physical shipping address only. Delivery hours are between 9:00 AM to 6:00 PM (Sunday to Thursday), not inclusive of Public Holidays). Any changes to the shipping & billing address are not possible once order has been received.

E-mail Address: We use your e-mail address to send you confirmation of your order and confirmation of shipment and to sign you in (along with your password).

Phone Numbers: We keep your telephone numbers on file to notify you in case of a problem with your order.

Credit card numbers are used only for payment processing and fraud protection, and they are not retained for any other purposes.