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How to Check HP Device Compatibility Before You Buy
October 23, 2024
Whether you’re buying a new printer or webcam, it’s important to ensure all new hardware purchases are compatible with your existing PC. The opposite is also true when buying a new PC or laptop – you want to ensure it fits seamlessly into your current ecosystem. This guide will take you through the process of checking device compatibility for your HP purchases to avoid wasted time and processing refunds.
What is device compatibility?
Device compatibility can be divided into three main categories: hardware, software, and accessories.
Hardware compatibility
Hardware compatibility refers to whether a new device and its parts are compatible. These are the inputs and outputs. For example, a very old monitor might use VGA, while most modern ones use HDMI. But, sometimes modern devices will use a DisplayPort, meaning it's not just legacy ports you need to look out for. The same is true regarding whether the device uses USB-A or USB-C. So, check all of the ports, power supply, and connectivity cables. Don’t forget that some devices require an internet connection, meaning you will need WiFi.
Software compatibility
Software compatibility is just as important, but sometimes harder to check. Some of our new devices will only be compatible with certain operating systems and applications. The HP Envy 6420e All-In-One Printer is very popular, and its list of compatible operating systems does not include the now-dated Windows Vista®. Likewise, some devices may not be compatible with Chrome OS, and a big one to look out for is Linux, which often has limited support.
Cloud and network compatibility
It’s not only your local device that you need to ensure compatibility with, but any cloud services and networks that you use. If you use services like Dropbox, check to see if the device can interact with it directly. Otherwise, you may need to transfer files from the cloud to local storage to communicate with them (i.e., direct printing). If you’re using WiFi 6 or 5G, ensure your device can communicate efficiently with these networks.
Accessory compatibility
Accessory compatibility is necessary to consider when you're thinking of your wider ecosystem. While you may get a new device and it works with your PC, you need to check if it works with your other accessories like your wireless mouse or earbuds. This includes external storage too and all USB-powered peripherals.
Steps to checking HP device compatibility
Below are the four steps to take to ensure compatibility when purchasing your new device.
Review the product specifications
The first step is to carefully scan the product specifications. While it may seem daunting, it should be simply laid out. Pay close attention to the ports, connections and system requirements. Compare these specs with your existing hardware and software to determine if they work together.
While drivers may be a concern for you, this should take care of itself if you have full operating system compatibility.
Use compatibility tools
There are some tools available to help with the above process. A tool like HP Support Assistant can find compatibility issues (make sure you have the latest version). It does a full analysis. Furthermore, our product search tool has a filter for certain compatibility, such as the connectivity used.
Consult HP support
Finally, if you’re still unsure about compatibility after your own research, HP Support welcomes these kinds of questions. Through either phone, chat, or email, it’s possible to air any concerns and have a knowledgeable staff member provide guidance.
Power compatibility
When integrating a new HP device into your setup, it’s important to account for this additional power. Our devices often have specific power supply needs. If it plugs into the mains, make sure the power standards match (e.g., 220-240V in the UK). If the device draws from the PC, such as a USB device, check your PC’s power supply unit to ensure it can handle the extra load. Various software tools can estimate your PC’s power or you can manually calculate it.
Future-proofing your setup
Before making a purchase, you should also consider the future compatibility of the device.
Anticipating new technologies
When buying a new device, it’s important to not just consider today’s context, but tomorrow’s. Consider if upcoming technologies are soon to be released, such as Bluetooth 5.2 or WiFi 6, and how these impact compatibility. It only took a few years for mobile phones to drop their 3.5mm AUX compatibility in favour of Bluetooth. Stay on top of trends and news regarding the mass adoption of newer technologies. Also, familiarise yourself with big decisions like USB-C vs Thunderbolt.
Expandability
A future-proof setup also means having room to grow. Check to see if your HP device allows for upgrades, such as more RAM or storage. This can ensure that as software and hardware requirements evolve, your HP device can adapt to them.
Cross-device ecosystem compatibility
It’s important to consider how your new device fits within the expected future ecosystem. While you may immediately be looking at the HP ecosystem, your workplace may require you to use a different one. Therefore, look for devices that can work in both ecosystems, both now and in the future. And, if you’re looking really far ahead, consider the entire setup you’re using and whether you can streamline it. A single ecosystem may be easier for compatibility. But, it could be harder if you need to buy from third-party brands.
Regulation and changing standards
Beyond trends, regulation can enforce changes in compatibility. For example, Apple® has long been using the Lightning® port, and many customers will have built an ecosystem around it. But, new EU rules require USB-C. So, an adapter may be needed to connect new devices to old ones. For businesses, changing environmental standards may influence decisions over future devices, which may then impact compatibility. Staying on top of technology news can help combat this.
Tips for a Smooth Integration
Here are four tips to ensure your new device purchase integrates smoothly.
Plan ahead
Before making your purchase, plan ahead and consider how your new device will integrate with the current setup. Perform the usual compatibility checks, and if any adapters or upgrades are needed, have them ready in advance so you can hit the ground running.
Update firmware and software
Sometimes it’s not the software version that is causing a compatibility issue, but the fact that it’s not updated. Updates are released with new drivers and compatibility in mind, and it’s not uncommon for issues like Bluetooth to stop working when your PC needs a Windows® update. So, make sure your operating system is up to date, but also any relevant firmware and software. If it’s drivers that need updating, check our drivers webpage to download the latest one.
Test before full integration
Before fully committing to a new device, test it in a limited capacity to ensure it is compatible. For example, connect the device and try using it with key programs and accessories. This way, you can troubleshoot any issues before it’s integrated into your workflow or ecosystem. Remember, compatibility can be a scale. While the specs may suggest it has compatibility, real-world performance and efficiency are important. For example, a wireless gaming mouse must be able to communicate very efficiently with the PC to not have a noticeable input delay.
Verify warranty and support options
Before making your purchase, check the warranty and support options available. Typically there is a one-year limited warranty from the manufacturer. When buying a printer with our HP+ plan, you may receive an additional year of warranty.
Conclusion
Checking device compatibility before making your purchase is important. It will ensure a hassle-free integration into your existing setup. Ultimately, you must review the hardware, software and accessories before committing to a purchase. Perhaps more importantly, assess the future of your existing setup and potential future purchases. If there are still unexpected issues, update your software, and don’t hesitate to reach out to our helpful customer support team.
