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 business support center  >  technical support -HP Color LaserJet CM3530MFP  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet CM3530MFP

Print cartridges test procedure for vertical line(s) or line segment(s)
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Note: Follow the steps listed below to see which print cartridge is the cause of the vertical line(s) or line segment(s). It may be helpful to print out these instructions before you start.
  1. Insert the black print cartridge and the cyan print cartridge. Show me how.
  2. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  3. Print another set of PQ troubleshooting pages. Show me how.
  4. Look at the new set of test pages.
    If the vertical line(s) issue is not present on any test page, go to step 9.
    Otherwise, if the vertical line(s) issue is present on any test page, go to step 5.
  5. Remove the cyan print cartridge. Show me how.
  6. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  7. Print another set of PQ troubleshooting pages. Show me how.
  8. Look at the new set of test pages.
    If the vertical line(s) issue is not present on any test page, then the cyan print cartridge is damaged. Replace the cyan print cartridge with a new cyan print cartridge. Show me how. Then return to Previous Page and complete step 6 in that page.
    Otherwise, if the vertical line(s) issue is present on any test page, then the black print cartridge is damaged. Replace the black print cartridge with a new black print cartridge. Show me how. Then return to Previous Page and complete step 6 in that page.
  9. Reinsert the magenta print cartridge. Show me how.
  10. Wait until the printer returns to the Ready state. Note that this will take several minutes.
  11. Print another set of PQ troubleshooting pages. Show me how.
  12. Look at the test pages.
    If the vertical line(s) issue is not present on any test page, then the yellow print cartridge is damaged. Replace the yellow print cartridge with a new yellow print cartridge. Show me how. Then return to Previous Page and complete step 6 in that page.
    Otherwise, if the vertical line(s) issue is present on any test page, then the magenta print cartridge is damaged. Replace the magenta print cartridge with a new magenta print cartridge. Show me how. Then return to Previous Page and complete step 6 in that page.


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