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business support center  >  technical support -HP Color LaserJet CM3530MFP  >  print quality troubleshooting tool

Print Quality Troubleshooting Tool for HP Color LaserJet CM3530MFP

Random dark spots
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Fig. Random dark spots-1.1

As shown below, the issue may vary in location and appearance. Click a sample image below to see a larger version of it.

sample1
Fig. Random dark spots-1.1
sample2
Fig. Random dark spots-1.2
sample3
Fig. Random dark spots-1.3
 
Description
All pages scanned from the flatbed glass Picture of the flatbed glass. Clicking this icon will open a new window. print with random dark spots. Every page has spots in the same place..

 Most likely causes
 Troubleshooting and suggestions
  1. To confirm that random dark spots are your print quality issue, you need to print a gray test page using Microsoft Internet Explorer by following the steps below.
    1. Perform the page setup procedure. Show me how.
    2. Click to display the gray test page and a print dialog window using your computer.
    3. Click the print button at the bottom of the print dialog window to print the gray test page.
  2. Open the scanner lid and use the flatbed glass to make a copy of the gray test page that you printed earlier. Show me how.
  3. Look at the copy of the gray test page. If the copy of the test page shows random dark spots as illustrated above, clean the flatbed glass. Show me how.
  4. Open the scanner lid and use the flatbed glass to make another copy of the gray test page that you printed earlier. Show me how. If the issue is not resolved, contact HP.
 Recommended parts

None

 

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